Why Join Us

  • No travel, work from the comfort of your home, permanently!
  • If you need a place to work, have fun and learn. Support.com is for you
  • Competitive benefits and compensation

Minimum Qualifications & Requirement

  • Handling Inbound & Outbound calls (per requirement)
  • Determine the scope of customer issue in an effective and professional manner.
  • Promoting and “up selling or cross selling” products.
  • Encourage completion of customer surveys.
  • Effectively resolve customer issues in a timely manner.
  • Properly document all customer interactions.
  • Adhere to Quality & Operational standards set by the company.
  • Represent the company in a professional and ethical manner.
  • Maintain high level of customer satisfaction with focus on first call resolution.
  • Become a customer advocate.
  • Resolve customer requests by investigating problems, developing solutions, and recommending additional products and/or services relevant to assessment of the customer needs.

About the Role

The Technical Support role provides inbound customer service support for basic troubleshooting and resolution of service-related problems and upselling. This is an exciting work from home opportunity requiring you to work and engage with others in a virtual environment, while providing our customers with a high-quality customer service experience. As a Technical Support Expert you will be fully trained to perform the following duties.

Responsibilities (Including, but not limited to)

  • College degree or equivalent work experience
  • Broadband Internet connection of minimum of 25-30 Mbps required.
  • Minimum 4Gb RAM
  • Bring your own device (Laptop / Desktop with power back up)
  • I3 & above or similar processor” with 250 GB (HDD or SSD)
  • Dual Monitor Required
  • Corded (Not wireless) USB headset (over the head) with mic.
  • Webcam​
  • Mouse must be external.
  • Willing to work in rotational shifts (around the clock – primarily US) & rotational weekly offs.

Experience and Skills

  • 1 year of related experience as a technical support representative or customer service representative
  • Very Good or excellent Communication Skills
  • Must be willing to HELP customers.
  • Demonstrated good attendance with the previous employer(s)
  • Ability and desire to overcome customer objections.
  • Ability to follow guided paths to solve customer questions/concerns.
  • Experience in the work from home environment is a plus.
  • Must be at least 18 years of Age.