Why Join Us
- No travel, work from the comfort of your home, permanently!
- If you need a place to work, have fun and learn. Support.com is for you
- Competitive benefits and compensation
Minimum Qualifications & Requirement
- Handling Inbound & Outbound calls (per requirement)
- Determine the scope of customer issue in an effective and professional manner.
- Promoting and “up selling or cross selling” products.
- Encourage completion of customer surveys.
- Effectively resolve customer issues in a timely manner.
- Properly document all customer interactions.
- Adhere to Quality & Operational standards set by the company.
- Represent the company in a professional and ethical manner.
- Maintain high level of customer satisfaction with focus on first call resolution.
- Become a customer advocate.
- Resolve customer requests by investigating problems, developing solutions, and recommending additional products and/or services relevant to assessment of the customer needs.
About the Role
The Technical Support role provides inbound customer service support for basic troubleshooting and resolution of service-related problems and upselling. This is an exciting work from home opportunity requiring you to work and engage with others in a virtual environment, while providing our customers with a high-quality customer service experience. As a Technical Support Expert you will be fully trained to perform the following duties.
Responsibilities (Including, but not limited to)
- College degree or equivalent work experience
- Broadband Internet connection of minimum of 25-30 Mbps required.
- Minimum 4Gb RAM
- Bring your own device (Laptop / Desktop with power back up)
- I3 & above or similar processor” with 250 GB (HDD or SSD)
- Dual Monitor Required
- Corded (Not wireless) USB headset (over the head) with mic.
- Webcam
- Mouse must be external.
- Willing to work in rotational shifts (around the clock – primarily US) & rotational weekly offs.
Experience and Skills
- 1 year of related experience as a technical support representative or customer service representative
- Very Good or excellent Communication Skills
- Must be willing to HELP customers.
- Demonstrated good attendance with the previous employer(s)
- Ability and desire to overcome customer objections.
- Ability to follow guided paths to solve customer questions/concerns.
- Experience in the work from home environment is a plus.
- Must be at least 18 years of Age.
