About the Role
Title: Specialist, Partner Operations
Posting Type
Remote, Hybrid
Job Overview
As a Partner Operations Specialist, you will play a critical role in optimizing the operational efficiency and effectiveness of our partner ecosystem. You will be responsible for managing day-to-day operations, ensuring seamless collaboration between Relativity and our channel partners. This role reports to the Senior Program Manager, Global Partner & Strategy Operations
Job Description and Requirements
Day to Day Business Operations
- Support the partner strategy and operations team and the broader partnerships team with day-to-day business operations across key workflows and systems, primarily in Salesforce, Impartner and Crossbeam.
- Provide support in the development and ongoing management of partner portal and partner ticketing queue.
- Perform ad-hoc requests for support, troubleshooting, administrative and data cleaning tasks.
Project Management and Process Documentation
- Creation and maintenance of documentation for process, procedure, systems infrastructure, project planning, and user enablement.
- Partner with leadership to define and execute partner strategy, policies, processes and business system requirements.
- Work with Sales, Marketing, IT, Business Intelligence and Revenue Operations to create an engaging platform for partners to work with Relativity.
Strategic Analysis and Reporting
- Collect, consolidate, and analyze data from various sources. Use data analysis techniques to identify market trends, patterns, and insights that can drive partner performance improvement.
- Develop and maintain regular reports and dashboards to track KPIs and provide visibility into a variety of workstreams (partner program compliance, co-selling, lead sharing, partner portal engagement)
Minimum Qualifications
- Proven experience (3+ years) in partner management, channel/sales/marketing operations, or a similar role within the SaaS industry.
- Proven experience in an operations, business analyst, or strategy-focused position
Preferred Qualifications
- Ability to independently multi-task, efficiently prioritize tasks, make recommendations and decisions, and drive projects to completion
- Highly-developed communication and interpersonal skills, with the ability to interact effectively and empathetically with internal teams and external partners.
- Excellent organizational and project management skills, with the ability to multitask, prioritize, and drive effectively.