Job Description

Title: Spanish / English Technical Support Agent

Location: Remote

As a Customer Support Agent at 5CA, you’ll provide technical support as part of a broader international team. You’ll troubleshoot customers’ technical issues with their PC hardware and connectivity issues. You’ll be on the frontline, answering customer queries and tickets via email, live chat, social media, and phone. You’ll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You’ll also undergo assisted training to help you develop and improve your skills to provide the best technical support for our clients and their customers.

About you

  • You speak Spanish at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum).
  • You have in-depth knowledge of PC hardware, tech, and connectivity issues
  • You’re a natural troubleshooter and problem-solver
  • You are a fast learner, take initiative and excel at troubleshooting
  • You have a dedicated quiet workspace located within your residence
  • (Optional) Experience in a Customer service environment is a plus.

Technical requirements

  • A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <120ms, internationally
  • A minimum of 8 GB RAM
  • A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
  • An Intel Core i5-8260U or better/similar.
  • An Integrated Graphics card.
  • A smartphone usable for two-factor authentication that runs at least:
    • Android 8.0 or newer
    • Apple iOS 14.0 or newer