About the Role
Solutions Engineer
Remote
AcuityMD is a technology company that connects software and data to help MedTech companies of all sizes transform how they bring their products to market. Each year, the FDA approves ~6,000 new medical devices. By combining quality data and tailored workflows, our platform helps MedTech commercial teams get their devices into the hands of the health care providers who need them to improve patient care. Were backed by Benchmark, Redpoint, and Ajax Health and were on a mission to accelerate the adoption of cutting edge medical technologies.
As a Solution Engineer at AcuityMD, you will play a crucial role in driving the sales process by providing technical product expertise, presenting tailored solutions, and ensuring customer success. You will work closely with the Sales team to understand customer requirements and deliver compelling demonstrations of AcuityMD’s products. The Solution Engineer will use a consultative approach to understand business and technical requirements and recommend effective strategies for implementing AcuityMD solutions.
Team Mission
At AcuityMD, we aim to empower our solution engineers to be strategic partners to our customers and prospects. Our team is committed to developing and maintaining a deep understanding of AcuityMD’s products and services while staying current with the latest medical device industry trends. We strive to build and nurture long-term customer relationships by understanding their unique needs. Working closely with cross-functional teams, we collaborate to identify new opportunities, streamline processes, and enhance product offerings. We advocate for the value of data-driven insights, educating customers and prospects on how AcuityMD’s platform can transform their businesses. We embody the highest professional, ethical, and integrity standards in all interactions.
Responsibilities
- Engage with customers to understand their business challenges, technical landscape, and requirements.
- Develop and present tailored AcuityMD solutions that address customer needs and demonstrate the value of the company’s products and services.
- Collaborate with the Sales team to develop account strategies anddrivethe sales process.
- Deliver compelling product demonstrations, proofs of concept, and presentations to showcase the value of AcuityMD solutions.
- Respond to technical inquiries, RFIs, and RFPs with functional and technical solutions.
- Provide feedback to the Product, Engineering, and Marketing teams on customer needs, industry trends, and competitive landscape todriveproduct innovation and improvements.
- Participate in industry events, webinars, and conferences to build brand awareness and showcase AcuityMD’s capabilities.
- Work as a team player by contributing, learning, and sharing new knowledge.
- Up to 25% domestictravelrequired.
Your Profile
- 3+ years of experience in the IT industry, with a focus on pre-sales or technical sales roles, ideally in selling CRM, healthcare IT solutions, or high-value business solutions.
- Bachelor’sdegreein Engineering, Computer Science, or a related field, or equivalent relevant experience.
- Strong verbal and written communication skills with a focus on needs analysis, positioning, business justification, and closing techniques.
- Superior presentation and demonstration skills, with the ability to engage with both technical and non-technical audiences.
- Experience working with CRM platforms, healthcare IT systems, or other relevant enterprise SaaS applications.
- Prior experience collaborating with cross-functional teams, including sales, marketing, product management, engineering, and customer success.
- Self-motivated,flexible, and able to take initiative in a dynamic environment.
- Strong problem-solving skills and the ability to think creatively to develop innovative solutions for customer needs.
Nice to Haves
- Experience working in the MedTech or healthcare industry, with knowledge of industry regulations, standards, and best practices.
- Familiarity with data analytics, business intelligence tools, and data visualization techniques
- Knowledge of industry common data sources such as NPI, Medicare claims, PubMed, and ICD/CPT/HCPCS codes