About the Role
Title: Solutions Architect – AMER, West
Location: Remote, North America
Job Description:
GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.
We are currently hiring a Solutions Architect for our Enterprise team in North America to support our West sales region. Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.
The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work collaboratively with Sales, Engineering, Product Management, and Marketing organizations.
To learn more, see the Solutions Architect handbook
What you’ll do
- Technical expertise: Engage with customers, both onsite and remotely, by providing technical expertise during the pre-sales process.
- Sales strategy: Collaborate with the sales team to go beyond support to formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab.
- Technical guidance: Be the Directly Responsible Individual (DRI) on Technical Close Plans and technical evaluations via POC/POV ownership, technical part of tender/audit support, and workshop design.
- Customer relationships: Build deep relationships with people within customer environments to enable them to be GitLab advocates.
- Customer feedbacks: Serve as the customer advocate to other GitLab teams, including Product Development, Sales, and Marketing.
- Market knowledge: Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners.
- GitLab knowledge: With comprehensive knowledge of the GitLab platform and associated technologies, educate customers of all sizes on the value proposition of GitLab while participating in discussions throughout the organization to ensure successful GitLab deployment.
- Growth & Development: Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others.
- Strategic Client Engagement: Run Value Stream Assessments in your account with support of a Senior SA leading the engagement
What you’ll bring
- Experience with technical pre-sales or as a professional in the field of information technology
- Experience with modern software development or operations and their associated technologies
- Experience with cloud computing and related technologies and practices
- Understanding of the end-to-end software development lifecycle
- Understanding of continuous integration and continuous deployment
- Ability to use GitLab
- Ability to travel if needed and comply with the company’s travel policy