This role requires a unique blend of technical and interpersonal skills as you will support our clients in a variety of ways including – software configuration, product training, problem resolution, and act as a liaison when it is necessary to escalate issues to other team members
About this roll* (Responsibilities)
- Maintain in-depth understanding of company technology, products, and services
- Communicate via phone and email to fully understand, troubleshoot, and resolve customer issues
- Assist with developing instructional content for training and user guides
- Assist the product development team with testing new product features and creating specific test cases
- Conduct system configuration activities at the direction of senior team members
- Ensure customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
- Demonstrate a positive attitude and respect for coworkers and maintain cooperative working relationships
Do you have the right ingredients*? (Requirements)
- 1-3 years of software support experience
- Exceptional verbal, written and presentation skills
- Demonstrated ability to articulate technical concepts in effective ways
- Strong passion for technology, innovation and product development
- Highly organized and able to manage multiple issues and multi-task in a fast-paced environment
- Understanding of iOS & Android apps and experience within a SaaS environment
