This role requires a unique blend of technical and interpersonal skills as you will support our clients in a variety of ways including – software configuration, product training, problem resolution, and act as a liaison when it is necessary to escalate issues to other team members

About this roll* (Responsibilities) 

  • Maintain in-depth understanding of company technology, products, and services
  • Communicate via phone and email to fully understand, troubleshoot, and resolve customer issues
  • Assist with developing instructional content for training and user guides
  • Assist the product development team with testing new product features and creating specific test cases
  • Conduct system configuration activities at the direction of senior team members
  • Ensure customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
  • Demonstrate a positive attitude and respect for coworkers and maintain cooperative working relationships

Do you have the right ingredients*? (Requirements)

  • 1-3 years of software support experience
  • Exceptional verbal, written and presentation skills
  • Demonstrated ability to articulate technical concepts in effective ways
  • Strong passion for technology, innovation and product development
  • Highly organized and able to manage multiple issues and multi-task in a fast-paced environment
  • Understanding of iOS & Android apps and experience within a SaaS environment