Job Description

Title: Software Engineering Manager, Platform Orchestration

Location: Remote – US

See yourself at Twilio

Join the team as our next Software Engineering Manager, Platform Orchestration.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is responsible for leading and growing a team of talented engineers in Twilio Engage’s Orchestration team. We are looking for an outstanding Engineering Manager to join, and lead the newly-formed Orchestration team.The Orchestration team provides a global, scalable orchestration infrastructure that makes it easy for internal product teams to orchestrate complex workflows. In this role you will lead the re-architecture of Personas Scheduler and Orchestrator that enables scheduling and execution of all the Twilio Engage entities i.e audiences, computed traits and journeys.

Twilio Engage is the brand new growth automation platform, built natively on Segment as the customer data platform (CDP) and natively on Twilio’s communications APIs. Our vision is a unified platform that intelligently delivers the most relevant content to marketers through the best channel at every point in their lifecycle. Imagine a platform that can take the hundreds of thousands of messages entering Segment’s pipelines every second, add in a new identity graph, and overlay multiple high speed, realtime and batch databases and you have the Personas platform. We’ve since built several successful products on top of the Personas platform: Segment Audiences for real time audience management, Segment Traits for computation, and Profile API for real time personalization.


In this role, as a Engineering Manager:

  • You will be driving the engineering roadmap and execution of the Platform Orchestration team within the Personas Platform organization.
  • Building a Strategic Vision for the Platform Orchestration team, including building partnerships with future internal customers, collecting new requirements, and working with the engineers on the team to design solutions.
  • Guide the team through Agile methodologies and grow employees’ career development, coaching, and mentoring while guiding senior contributors to maximize their potential.
  • Provide a clear path for progression through personal development plans, defining goals, perform evaluations, and collaborate with employees on their objectives.
  • Collaborate on roadmaps with product development leaders to ensure the team has clear direction and priorities. Ensure there is cross-training and a healthy balance between features and technical debt. You will break down roadblocks, manage communications with stakeholders and dependent teams, and create a culture of continuous improvement through retrospection.
  • Foster leadership principles and behaviors throughout the organization to groom the next generation of leaders by instituting development best practices. This ensures the team produces high-quality, well-architected, and supportable code through a continuous delivery model
  • Own, operate and maintain your team’s services with a rotating on-call incident escalation and response process for the team.
  • Act as an ambassador for Twilio, recruit and motivate top talent


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 2+ years of experience as an engineering manager or technical lead of a healthy and high-performing engineering team
  • You show evidence of exposure to architectural patterns of high-scale web applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms).
  • Detailed knowledge, and hands-on expertise in distributed systems and data-intensive applications
  • Experience in leading cross-functional engineering teams to deliver essential business outcomes
  • Demonstrably effective communicator in spoken and written forms
  • Strong execution mindset with a vision to evolve the platform
  • You’re empathetic, patient, and love to help your teammates grow.
  • CS, EE, or CE degree and a demonstrable, solid understanding of CS fundamentals


This role will be remote, and based in the USA.

This position is a remote role but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

No mandatory travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.