About the Role
Title: ServiceNow Senior Developer
Job ID Number
RQ186761
Falls Church, VA, US
Category
Information Technology
Employment Type
Full Time
Business Unit
GDIT
Responsibilities for this Position
Full Part/Time: Full time
Job Req: RQ186761
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Suitability:
Public Trust/Other Required:
MBI (T2)
Job Family:
Software Development
Job Qualifications:
Skills:
IT Implementation, IT Service Desk, ServiceNow Platform, Software Development, Workflow Management
Certifications:
Experience:
5 + years of related experience
US Citizenship Required:
No
Job Description:
ServiceNow Senior Developer
Position Overview: The ServiceNow senior developer will play a critical role in the development, configuration, and administration of the ServiceNow FedRamp platform. This role is responsible for creating custom workflows, integrations, and applications during the client implementation phase and will also manage the platform’s ongoing maintenance and operations post-implementation. The senior developer will collaborate with various teams to ensure solutions are functional, secure, and scalable.
Key Responsibilities:
- Develop, configure, and customize the FedRamp ServiceNow platform based on client helpdesk operations specifications
- Implement ServiceNow modules
- Act as the primary ServiceNow administrator post-implementation, managing platform operations, maintenance, and troubleshooting
- Build and maintain custom helpdesk workflows, business rules, and client scripts
- Integrate ServiceNow with other applications and data sources as needed
- Provide ongoing support and enhancements to ServiceNow solutions post-implementation
- Collaborate with cross-functional teams and stakeholders to ensure successful delivery of ServiceNow project
- Perform platform upgrades and apply security patches as required
- Create and maintain technical documentation and platform configuration
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related Field. Degree requirement can be supported with 4+ additional professional experiences
- 5+ years of experience with ServiceNow FedRamp implementation and platform administration
- Strong experience with ServiceNow scripting, API, and workflow automation
- Proven experience implementing and configuring various ServiceNow modules
- Hands-on experience with integrations using REST, SOAP, and other integration protocols
- Experience with complex helpdesk workflow design, data integration, and platform governance
- Excellent problem-solving and communication skills to collaborate with clients and internal teams effectively
- Experience in managing ServiceNow O&M post-implementation is a strong plus
- ServiceNow Certified System Administrator, Certified Application Developer, and Certified Implementation Specialist are preferred
- Security Clearance Level: Public Trust
- Location: Remote