About the Role
Title: ServiceNow Idea and Demand Manager (Journeyman)
Location: US-Remote
Job Description:
Category: Information Technology
Position Type: Full-Time
Overview
GovCIO is currently looking for a ServiceNow Idea and Demand Manager (Journeyman) to assist in the “Intake” process for our client. This position is located in Washington D.C. and will be a fully remote position.
Responsibilities
This position is responsible for assisting management of the Ideation process; ensuring that all incoming Ideas and Demands are captured, evaluated, and prioritized based on business value and strategic objectives. This role will work closely with the Sr Idea & Demand Manager, as well as cross-functional teams, to ensure the successful delivery of ServiceNow and other I.T. initiatives and projects.
- Develop and maintain relationships with key stakeholders, including Executive/Division/Region/Program Office leaders, technology teams, and vendors.
- Collaborate with business stakeholders to identify or triage new Ideas and Demands ensuring they align with the organization’s strategic goals and objectives.
- Assist managing the Intake process within ServiceNow, from Idea submission, to Demand, to handoff to PMs for implementation.
- Drive the process for prioritizing and selecting Ideas and Demands for review by Governance.
- Collaborate with cross-functional teams to define the Demand Business Case, Scope, Objectives, Timelines, and Financials.
- Work closely with development teams to prioritize Idea “Stories” or “Epics” and manage their progress through the development lifecycle.
- Drive adoption of the ServiceNow platform for Intake and Demand management across the entire organization.
- Track and report on key metrics related to the Intake and Demand management process.
- Ensure the ServiceNow platform is configured to support Intake and Demand management.
- Continuously improve the Intake and Demand management process to increase efficiency and effectiveness.
- Train others on the process and associated tools.
Qualifications
Bachelor’s with 2-5 years (or commensurate experience)
Required Skills and Experience
- Teamwork focused and oriented – a true team player.
- 2+ years managing projects at the Enterprise level.
- 2+ years of experience in IT Service Management.
- Experience in managing Intake and Demand processes, including developing and implementing process improvements.
- 2+ years of experience in ServiceNow specifically with Idea and Demand Management (Strategic Portfolio Management).
- Ability to effectively communicate with cross-functional teams, stakeholders, and leadership.
- Strong analytical and problem-solving skills.
- Excellent organizational skills with a keen attention to detail.
- Fluent in English-excellent communications skills written and oral.
- Clearance Required: Ability to obtain and maintain a Public Trust clearance
Preferred Skills and Experience
- ServiceNow certifications are a plus. (CSA, CIS, CAS)
- Knowledge of Agile methodologies and ITIL best practices.
- Project Management skills, with experience managing complex projects from Ideation to delivery.
- Bachelor’s degree in Business, Information Technology, or related field a plus.