Employer: HubSpot

HubSpot is looking for a ServiceNow Engineer to join our team and help to roll out ServiceNow across the company. In this role you will revolutionize how HubSpotters get help within the company and assist teams across the organization in improving their help processes. You’ll be helping to configure and maintain our ServiceNow environment, and you’ll work alongside our Senior Service Now Engineer and PM. This role resides within our System Operations team, which comprises system engineers and administrators responsible for HubSpot’s IT server and application infrastructure.

What You Get to Do:

Operational Support

  • Support the platform to ensure stability, upgradeability, integrity and efficient operation of the platform.
  • Execute upgrades and install patch/fixes, Investigate and resolve incidents
  • Work closely with the various teams across HubSpot leveraging ServiceNow

Solution Development and Delivery

  • Work with key stakeholders (process owners, service owners, etc) to match requirements with platform capabilities.
  • Participate in the full software development lifecycle, including requirements gathering and story creation all the way through to solution development and testing.
  • Develop innovative solutions that deliver high value business outcomes.

We are looking for people who have:

  • Valid ServiceNow Administrator certification
  • Strong understanding of ITSM and ITAM processes, customizations, and best practices.
  • Ability to build or modify scripts using Javascript, HTML or other languages as necessary
  • Excellent analytical and problem-solving skills
  • Advanced oral, written and presentation communications including the ability to present technical information in a way that non-technical audiences will understand

Nice to have:

  • Experience with multiple ServiceNow platform products desired (ITSM, ITOM, ITBM, GRC, Security Operations, CSM, Scoped/Custom Applications)
  • Experience with IntegrationHub and Flow Designer
  • REST and SOAP API experience or Scripted Web Services
  • Ability to occasionally visit a regional office

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. HubSpot is a place where everyone can grow. So however, you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work through our core values of flexibility, autonomy, transparency, and belonging. If that sounds like something you’d like to be part of, we’d love to hear from you.