Job Description
Title: Service Designer
Location: United States
JobDescription:
About Skylight
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.
Were at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today’s digital world.
If you want to play a part in driving this critical movement forward, wed love for you to join our growing team of public interest technologists.
The work we do matters.
About the job
At Skylight, service designers tie together human, digital, and physical interactions to create or change how government organizations operate in order to create or improve a service. Service designers are expected to understand the problem and organizational landscape, identify opportunities, and iteratively develop services and solutions.
What youll do
- Lead strategy and planning to define service design engagements
- Iteratively conduct the core of activities of service design research, ideation, prototyping, and implementation as part of a multidisciplinary, lean-agile team
- Understand people and their behavior in relation to a service through research planning (e.g., what research methods to use), data collection (e.g., contextual inquiry), then synthesize research data through visualization and analysis (e.g., service blueprints)
- Generate ideas related to addressing the problem space through ideation planning, idea generation (e.g., brainwriting), and idea selection (e.g., decision matrix)
- Explore, evaluate, and communicate how people might experience or behave in future service situations through prototyping (commonly requires paper or clickable prototypes but may need other ways to validate user interactions and experiences)
- Implement changes to the components of a service organizational, operational, human, technological, and physical through activities such as process reengineering, software development, and change management
- Maintain organized, well-written documentation throughout the process
What we’re looking for
Minimum qualifications
- Can take a systems thinking approach to changing how elements of an organization interact and influence one another
- Ability to plan, synthesize, and present research
- Ability to identify the best opportunities for service improvement through ideation and experimentation activities
- Know how to align policies, technology, infrastructures, and systems to drive meaningful outcomes for the business and users
- Ability to lead collaborative research and design activities, influence others, and build consensus
- Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
- Passionate about creating better public outcomes through great government services
- A mindset and work approach that aligns with our core values
- Ability to travel for work from time to time
Nice-to-have qualifications
- Prior experience working in the civic tech space
- Experience working in a remote-team environment