About the Role
Senior Video Production Specialist
locations
California, USA
Virtual Office (North Carolina)
Virtual Office (Indiana)
Full time
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We are seeking a Senior Video Production Specialist to join our growing marketing team. In this role, you will lead the conceptualization, production, and editing of video content that elevates our brand, engages our target audiences, and supports marketing initiatives.
You will collaborate with internal teams and external stakeholders to produce high-quality video assets, from promotional materials to product demos, webinars, and case studies. This role requires creativity, attention to detail, and a deep understanding of video production best practices in a fast-paced SaaS environment.
Location: US Remote (not limited to the states the posting is tagged to)
Key Responsibilities:
- Lead the end-to-end production of video projects, including concept development, scripting, filming, editing, and post-production.
- Collaborate with marketing, product, and design teams to create engaging content that aligns with the company’s goals and voice.
- Manage multiple video projects simultaneously, ensuring timely delivery and consistent quality.
- Direct video shoots, including lighting, sound, camera work, and set design, both in-house and with external agencies.
- Edit and assemble raw footage into polished final products, incorporating motion graphics, animations, sound effects, and other enhancements.
- Optimize video content for various platforms (social media, websites, webinars, events), ensuring the format, style, and messaging are appropriate for each.
- Stay up to date on the latest video production trends and tools to continuously innovate and improve the company’s video content strategy.
- Ensure all video content adheres to brand guidelines and maintains a consistent visual identity.
- Mentor junior video production team members and provide guidance on best practices.
- Manage relationships with external production agencies, freelancers, and vendors when necessary.
Requirements:
- Bachelor’s degree in Film, Video Production, Communications, or related field (or equivalent experience).
- 5+ years of experience in video production, preferably within a SaaS or tech environment.
- Proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, After Effects) and motion graphics design.
- Strong storytelling skills and the ability to translate complex ideas into engaging visual content.
- Experience with studio and field production, including setting up and operating professional video equipment (cameras, lighting, sound).
- Knowledge of video optimization for social media, websites, and other digital platforms.
- Excellent project management skills with the ability to juggle multiple deadlines and priorities.
- Strong attention to detail and commitment to delivering high-quality, on-brand content.
- Exceptional communication and interpersonal skills for collaboration with cross-functional teams.
- Experience in managing or mentoring junior team members is a plus.
Preferred Qualifications:
- Experience in the SaaS or tech industry.
- Basic understanding of graphic design and animation.
- Familiarity with marketing concepts and how video content can drive engagement and conversion.