Job Description

Senior UX Research Professional


  • Work at Home – Kentucky
  • Remote Oklahoma
  • Remote Ohio
  • Remote North Dakota
  • Remote North Carolina

time type Full time

job requisition id R-290488


The Senior UX Research Professional performs data analysis supporting learning plans via management and usage of consumer behavioral, demographic, and attitudinal data. The Senior UX Research Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.


The Senior UX Research Professional uses data analytics to provide insights in support of new insights, translates results of analyses into actionable recommendations. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

The Senior UX Research Professional performs research specific to design and user experience on the CenterWell site and app.

Required Qualifications

  • Bachelor’s Degree in Marketing, Communications, Business, or related field
  • Market research experience
  • Experience in a UX environment working with different digital properties
  • Data analysis experience
  • Understanding and experience with a variety of research methodologies
  • Possess the ability to write queries, create forms, reports and documents in Access and Excel
  • Project Management experience
  • Experience communicating complex and functional strategies to senior management.
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Master’s degree or other graduate degree
  • Experience in the health insurance industry

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email/text correspondence inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana’s secure website.

Work-At-Home Requirements

WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

A minimum standard speed for optimal performance of 25×10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours 40