Job Description

Title: Senior UX Designer – Medicare Studio – Remote

Location: United States
Job Category: Technology
Job Type: Full-time
Travel Percentage: -1
Job Description:

At UnitedHealthcare, we’re simplifying the healthcare experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.

The UnitedHealthcare Design team is on a mission to create a healthier world, one person at a time. We believe this begins with innovative design thinking and technology aimed at delivering experiences that will make healthcare simpler, equitable and more effective. We are a team of of 100+ motivated and fun loving UX designers, researchers, strategists, service designers, content strategists, behavioral designers, accessibility specialists and front-end engineers. The Design Group at UnitedHealthcare is inspired to recruit talent from diverse backgrounds for every level and discipline. We appreciate that we will better serve our membership when we grow a team that better represents everyone.

This role is part of the Medicare Design Studio which is dedicated to improving the lives and experiences of seniors as they navigate the complex healthcare landscape. Serving one in five Medicare beneficiaries, UnitedHealthcare Government Programs is the largest business dedicated to the health and well-being needs of seniors and other Medicare beneficiaries. The studio focuses on supporting our members throughout their journey – whether they are shopping for Medicare plans, utilizing their plan at critical moments of need or helping them get the most value out of their plan throughout the plan year.

The Senior UX Designer will be an integral part of the Medicare Design Studio in creating end-to-end experiences and journeys for key initiatives and features. In this role, you will work closely with various studio disciplines, design leadership, principal designers, strategists, product and business stakeholders to develop and translate the product strategy into a compelling design vision.

Regardless of sectoral or industry experiences, if you believe you are the right fit for this role – please apply!

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Lead the design strategy and execution for a functional or product area
  • Translate product strategy into a compelling design vision
  • Support product strategy, Information Architecture, user research, experience requirements gathering from stakeholders
  • Interpret analytics, voice of the customer, market feedback, site rankings and any relevant collateral as needed
  • Explore emerging opportunity in the healthcare digital space, evaluate and evangelize as needed
  • Be the voice of the user in prioritization, new product and feature development for Digital Products and other digital experience areas as needed
  • Lead discussion and critique of work, solicit requirements from stakeholders, be a key partner in helping deliver on our mission
  • Serves as a key resource on complex and/or critical issues
  • Anticipates customer needs and proactively develops solutions to meet them
  • Solves complex problems and develops innovative solutions
  • Authorizes deviations from standards
  • Motivates and inspires other team members
  • Regularly presents to senior leadership

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 3+ years of hands-on experience with information architecture, interaction design, ux design or graphic design
  • 2+ years incorporating user feedback in the design process (user research, NPS, Voice of the customer)
  • 2+ years of experience building or consuming personas to inform design decisions
  • 2+ years of experience working in cross functional teams
  • 2+ years of experience presenting to stakeholders
  • 2+ years of experience with any of the design tools – Adobe Creative Suite, Sketch, Figma, Axure

Preferred Qualifications:

  • Degree or certifications in Human Centered Design
  • Experience and proven ability to work across a matrixed multi-tiered organization and deliver the best possible outcomes
  • Experience with Agile product development
  • Solid knowledge and understanding of front-end development

California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.