About the Role
Title: Senior Technical Product Manager – Remote
Location: La Crosse WI US
Job Description:
For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
The technology product management organization designs, develops, and manages activities for a specific product or group of products, from product definition and planning through production, release, and end-of-life. It is responsible for management of the full product lifecycle with a technical focus, including the strategy, design, development, management, and end-of-life of new, existing, or acquired products. The organization leverages market insights and emerging technology developments and trends to understand market/customer needs, as well as identify new opportunities or make adjustments to current product offerings. Team members balance deep subject matter expertise with knowledge of business use cases and solid technical aptitude. The organization is accountable for delivering product performance in alignment with expectations and updates changes to a product portfolio to improve competitive position and produce optimal product performance to meet customer and market needs. It is accountable to the OptumServe business line P&L owners and is responsible for cross-functional stakeholder management, including (but not limited to) design, engineering, scrum teams, and business leaders.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Supports capabilities under a product area
- Understands the “what & why” of user stories/features, ensures their relationship to OKRs, and how each may impact the customer
- Understands and contributes to initiatives and value propositions to deliver a thoughtful, holistic solutions
- Engages with users and delivers incremental value to consumers that will increase Net Promoter Score (NPS)
- Communicates effectively to build relationships with key stakeholders (scrum teams/product leads/delivery leads)
- Identifies and appropriately leverages SMEs
- Understands primary capabilities within the portfolio/product line
- Actively advances understanding of product model and product culture across assets/teams
- Understands a feature’s impact/relationship on other functionality
- Speaks credibly to both business and technology partners across teams and levels
- Diffuses conflict by driving consensus based on the greater good of the product and customer needs
- Manages prioritization and trade-offs between customer experience, business requirements, technical limitations, performance, and operational
- Drives the budget at feature/scrum team level
- Translates customer insights into actionable jobs to be done
- Supports the product backlog and prioritization
- Decomposes capabilities into manageable features/stories and partners with engineering teams on the creation of requirements and user stories
- Effectively balances needs of operations and technical teams
- Builds relationships to be a trusted partner and provides situational support to other product teams
- Positively influences capability outcomes
- Effectively leads cross-functional meetings
- Interfaces well with direct leadership
- Possesses a growth mindset, the ability to think on their feet and adapt quickly, and self motivation
- Anticipates needs of audience by preparing options and recommendations
- Uses evidence-based research and facts to influence and drive decisions
- Manages complex requirements and refines products based on business goals and market needs
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 3+ years of experience in a product management role
- 3+ years of experience in internal or external customer engagement and managing customer expectations and feedback
- 2+ years of experience working in an agile or scaled agile development environment
- 2+ years of experience executing work across matrixed product teams
- United States citizenship
- Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance
Preferred Qualifications:
- Bachelor’s degree in IT, Business Administration, or related field
- Certified Scrum Product Owner
- LESS certification
- 2+ years of Healthcare experience