Job Description
Title: Senior Technical Onboarding Manager
Location: San Francisco, California
See yourself at Twilio
Join the team as our next Technical Onboarding Manager
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we’re headquartered in San Francisco, we’re on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
The Customer Onboarding Team is searching for a Technical Onboarding Manager. Our team works with a variety of Twilio customers across a range of products including messaging, email, video, and voice to help customers launch new use cases on Twilio and get them up and running quickly and successfully. Technical Onboarding Managers (TOMs) serve as the project managers for these onboarding engagements and are skilled in onboarding practices.
Responsibilities
In this role, you’ll:
- Manage project timelines
- Synthesize technical information and provide UI demos for a range of stakeholders
- Escalate risks and blockers affecting the onboarding engagement
- Identify and align resources across Twilio to support the customer’s onboarding journey
- Share best practices and deliverables with customers and fellow Twilions
- Monitor customer onboarding progress and share status updates with PS leadership
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 3-5 years experience in a customer facing role of a highly technical product
- Have lead implementation activities with a technical product
- Technically competent and enjoy solving problems. You understand modern technology, are able to troubleshoot issues, and are resourceful.
- When you’re tasked with something, it is completed with the utmost thought and care. You feel a sense of accomplishment after seeing a project come to fruition and can’t wait to take on the next task with the same level of energy.
- Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience.
- Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures
Location .
This role will be remote, based in the US. No travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.