Employer: US Foods
Job Description Summary
- Become a US Foods Sr. Technical Support Analyst (EDI)!
- US Foods is one of America’s leading food distributors servicing restaurants, the healthcare industry, and more. Ready to join our IT family?
- We are seeking a technically strong individual to work with a team of other Technical Support Analysts.
- The Sr. Tech Support Analyst (EDI) will serve as a point of escalation for complex issues interacting directly with operations staff, engineering, and development team members across the IT organization. The position uses Sterling Integrator tool.
New Ways of Work: This position has been segmented as 100% Virtual/ Remote meaning you can work anywhere in the United States excluding Hawaii and U.S. Territories.
Main Ingredients for this Role:
- Challenges the status quo every day to be the best.
- Engages the right people, in the right way, at the right time.
- Seeks the truth and exchanges objective feedback.
- Takes accountability to deliver on commitments.
- Strives for fast, efficient communication and resolution of incidents.
- Commits to career and skills advancement and knowledge growth.
- Focuses on continuous improvement.
- Mentors highly skilled technical support team members.
- Demonstrates timely, actionable communication to impacted customers and decision makers.
- Facilitates the development and maintenance of an internal certification process within technical support. Ultimately responsible for the certification of lower-level associates.
- Participates in the recovery and troubleshooting efforts of large scale and complex application environments as well as including the associated infrastructure and network components.
- Ensures technical and operational documentation is complete, accurate, relevant, and up to date.
- Interacts directly Business Relationship managers, distribution center operations staff and Sr managers as well as engineering and development team members across the IT organization.
- Keeps abreast of new technologies, incorporates those technologies when appropriate and motivates others to utilize them.
What You Bring to the Table :
Education/Training:
- High School Diploma or GED required; Bachelor’s degree preferred
- 4+ years’ experience in IT required
- 3+ years’ experience in EDI using tools like Sterling Integrator required
Knowledge/Skills:
- Ability to gain experience and support multiple technical areas
- Incident and problem management experience
- Strong analytical and communication skills
- Experience in Supply Chain and Warehouse Operations preferred
- Experience moving between roles with increasing levels of responsibility
The following information is provided in accordance with the Colorado Pay Equity Act. Compensation depends on experience, geographic locations, and other factors permitted by law. In Colorado, the expected compensation for this role is between $75,100 and $95,000. This role is also eligible for annual incentive plan bonus. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here:
