About the Role
Sr. Solutions Engineer
United States
Global Depts – 54 – Customer Success – Deposits /
Remote
Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.
At Mitek, we believe that teams are stronger and more innovative when they have the range of opinions and perspectives that come from diversity. Very simply, we know that diversity is a foundational strength for our organization. A diverse workforce makes for stronger teams as a wider breadth of thinking and experience broadens the power of our collective mind. Building stronger teams is foundational to serving our customers comprehensively, innovating our products and solutions, and enabling more impactful decision-making across our business.
We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.
The Solutions Engineer will play an important role in the post-sales/implementation phase of our products with our customers. They’ll work directly with the customer, with both leadership and technical personnel, in order to successfully implement our check fraud technologies. They will also be called upon in certain times to create enabling technology such as tools and/or applications that assist in the overall promotion of those check fraud technologies.
What You’ll Do (Core Responsibilities):
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- Collaboration with internal/external teams to develop robust solutions
- Accurately scope out and communicate the project implementation efforts to the customer
- Serve as the main technical point of contact throughout the customer onboarding process
- Educate customers on Mitek product offerings, integration techniques, and best practices
- Work closely with the teams of clients/partners to understand their development environment
- Support and assist customer with end-to-end troubleshooting when issues arise
- Build software tools and applications as necessary to enable Mitek product offerings
- Capture and provide valuable customer feedback for product improvements
- Remain highly organized in a fast-paced dynamic environment
Who You Are (Soft Skills & Attributes):
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- Self-starter and entrepreneurial mindset
- Thrives in a fast-paced start-up team-focused culture and adapts to a changing environment
- Data-driven, strategic mindset
- Logical and creative problem-solving
- Excellent interpersonal and relationship management skills
- Planning, organization, and facilitation skills
- Ability to manage and influence others (both within and outside your own direct workgroup)
- Ability to summarize complex issues simply and effectively
What You’ll Need (Required Knowledge, Skills & Abilities):
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- Bachelor’s Degree in Computer Science, MIS, BSEE, or equivalent experience
- Must have 10+ years of relevant experience in software development, system design, or enterprise architecture with background in support or professional services
- Knowledge in web-based systems architecture, service-based architecture, enterprise application architecture
- Proven enterprise development experience
- Proven customer facing experience and solutions-based consulting
- Experience working with large data sets, Database/Data Warehouse Design and System Performance Optimization
- Experience with JSON, XML, X9 Files, ETL, AWS, Web Services, REST, Windows Services
What Would Be Nice (Preferred Skills & Experience):
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- 5+ years of experience in the Financial Services industry
- Experience with check processing technologies
- Experience with Fraud detection solutions