Senior Site Reliability Engineer

by | Jun 24, 2024 | Uncategorized

About the Role

Senior Site Reliability Engineer

Remote, USA

Full time

job requisition id

R073193

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in.

We’re currently looking for an experienced Senior Site Reliability Engineer to join the RingCentral Operations Intelligence team. As an Operations Engineer, you will be responsible for maintaining and operating our monitoring systems and infrastructure. Our team focuses on providing accurate operational insights into the system, spanning from the collection and storage of metrics and logs to the correlation of alerts and their presentation. You will play a crucial role in ensuring the reliability, performance, and availability of our monitoring platform by identifying potential issues, and proactively resolving them. The ideal candidate should have a background in cloud operations and monitoring technologies such as ELK, Zabbix, VictoriaMetrics, as well as experience with containerization using Kubernetes, message queuing systems like Kafka, and SQL/NoSQL databases. Programming experience is desired for the role. To comply with U.S. federal government requirements, U.S. citizenship is required for this position.

Job Duties:

  • Primary responsibility is to maintain the monitoring infrastructure availability.
  • Make changes to the monitoring system according to the company’s needs and processes, using the configuration management tool set.
  • Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes.
  • Be on top of capacity requirements in a growing environment.
  • Active work with the team’s codebase to extend system integrations and routine automation.
  • Conduct regular audits and assessments of monitoring systems to ensure adherence to best practices and industry standards.
  • Represent the team in global incidents resolution, and participate in on-call rotation.

To succeed in this role you must have experience in:

  • Proven experience as an Operations Engineer or similar role of 4+ years.
  • Linux in-depth knowledge.
  • Problem-solving and troubleshooting skills.
  • Knowledge of one of the programming languages (see Preferable technology stack).
  • Understanding of the monitoring domain and SaaS approaches.
  • Experience with cloud platforms.
  • Knowledge of one or more of the configuration management tools.
  • Familiarity with ITIL or other IT service management frameworks.
  • Experience in implementing and operating monitoring systems in large-scale, heterogeneous, and fast-growing environments would be a plus.
  • Ability to work in a diverse multicultural environment, communicating with globally distributed teams.
  • Customer-centric mindset.
  • Team player with self-start ability.
  • Fluent in spoken and written English.

Preferable Technology Stack:

  • OS: Linux (CentOS/RedHat/Oracle Linux).
  • Programming languages in order of preference: Python, Go, PHP, Perl.
  • Cloud: AWS.
  • Containerization: Kubernetes.
  • Distributed Log: Kafka, ELK stack.
  • Monitoring: Zabbix, Prometheus, CloudWatch, Grafana.
  • DBs: VictoriaMetrics, MongoDB, PostgreSQL, MySQL.
  • Configuration Mgmt: Ansible, Terraform, ArgoCD, Spinnaker.
  • VCS: GitLab.
  • HA: Keepalived, HAProxy.

Desired Qualifications:

  • B.S in Computer Engineering, Computer Science, or related field with 4+ years of related experience

APPLY HERE