Job Description
Senior Sales Operations Associate
Remote
Who We Are:
Therabody® is the wellness tech leader with a mission to inspire and enable every body and mind to keep moving. Therabody’s product ecosystem includes category-creating innovations in wellness products, proprietary software, digital content, and biometrics that have proven benefits around alleviating stress and pain and enhancing performance and sleep. Not only is it part of our brand ethos to help others, but we are also defining the cutting edge of wellness technology while winning accolades such as Fast Company’s Brands That Matter, Oprah’s Favorite Things 2022 and the TIME Best Inventions 2022 award.
Who We’re Looking For:
The Senior Sales Operations Associate will empower the sales organization to establish and maintain sustainable growth through proactive efforts to reduce friction in the sales process, leverage sales technologies, and provide actionable reporting & insights designed to inform stakeholders and drive growth activities.
The primary responsibilities of this role include providing exceptional customer service to internal and external customers and owning all aspects of the order-to-cash cycle for the B2B category.
Along with the day-to-day execution of the business, you will need to communicate and collaborate effectively with internal end-users to solve problems and deliver successfully to meet Therabody’s goals and standards.
Key Responsibilities:
Sales Partnership
- Identify sales process improvements focused on increased efficiently and reducing operational overhead
- Create and maintain sales materials and documentation
- Provide weekly account insights to drive accurate business call forecast
Order Management
- Manage a portfolio of accounts with daily sales orders and ensure accuracy and on-time delivery are achieved
- Ability to prioritize and focus on key product launches to meet accounts or internal launch dates
- Research and identify root cause issues with order management systems, warehouse management systems, sales tools and B2B portals
- Maintain a high degree of data integrity, quality, and consistency
- Responsible for cross-departmental communication between Billing, Sales, Marketing and Demand Planning on the order-to-cash process, including challenges and solutions
- Ability to utilize the monthly demand plan to cross-reference order bookings for alignment
- Identify inventory limitations and escalate solutions
- Other responsibilities as assigned
The Right Person Would Have:
- Education: BA/BS
- 3+ years professional experience in Sales Operations position with a focus on B2B/big box
- Excellent detail organizational skills with the ability to prioritize well in a fast paced, dynamic environment
- Proficient in Microsoft Office, especially Excel
- Exposure to Salesforce Order Management System and B2B Commerce
- Excellent verbal and written communication skills
- Experience working with customers who transact via EDI
- Strong interpersonal and organizational skills with the ability to build relationships across multiple departments and stakeholders
- Problem-solving and analysis skills
- Must be a self-starter with a strong focus on continuous improvement