Job Description
Sr. Revenue Operations Specialist – Marketing Operations
- Global
- Sales and Account Management
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguityand a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
Shopify has redefined commerce, raising the standard for how companies of all sizes sell their products and services online and off. With 1,000,000+ merchants in more than 175 different countries, and the most innovative platform on the market, we continue to grow rapidly while constantly looking for new ways to impact and disrupt markets.
The Revenue Operations team is looking for a Sr. Revenue Operations Specialist – Lead to Pipeline Operations, to enable revenue teams to execute effectively at scale. You’ll be responsible for designing and managing key prospects-to-pipeline processes (including lead routing, scoring, handoff, etc), making things more efficient for sellers, and collaborating with cross-functional partners to implement system improvements that drive revenue growth. You will live and breathe the day to day of your business partners by listening to prospect calls, shadowing sellers, and looking at data to proactively identify opportunities for growth through process improvements.
In this role you will:
- Execute and continuously improve top of funnel business processes for our revenue facing teams (marketing and sales development)
- Proactively identify and redefine processes and systems that improve and scale our business
- Work directly with key sales leaders on critical operational, organizational and strategic projects designed to increase revenue, sales productivity and operational efficiency.
- Structure and execute on projects by developing work plans, gathering and synthesizing relevant data, leading analyses, building relevant working groups, and developing final recommendations.
- Analyze and determine key insights from internal operating metrics. Translate data into insights and action, and communicate recommendations to sales leadership and the broader organization.
- Work with and influence cross-functional teams including Global Marketing, Global Sales, Sales Enablement, Product Marketing, and IT to drive joint workstreams to improve seller productivity.
- Drive efforts to increase the efficiency and effectiveness of the Prospect to Pipeline Process team itself
Qualifications
- Experience with marketing operations and/or sales operations in a fast-paced environment with a proven track record of impact
- Passion for operational rigor and driving productivity improvements for both stakeholders and your team; organized and detail-oriented
- Deep understanding of sales and marketing systems and tools including Salesforce, Marketo, LeanData, Salesloft, Bizible, ZoomInfo, Drift (or equivalents)
- Proven ability to be successful in a complex, fast-paced environment, planning and managing at both the strategic and operational level, and collaborating with stakeholders effectively
- Builder mindset proven ability to independently identify problems and pursue solutions for them
- Demonstrated problem solving experience providing data-driven business insights
- Highly structured, clear, and concise written and verbal communication that effectively drives action from audiences at all levels of the organization.
- Experience with SQL and Looker is a plus