About the Role
Title: Sr. Professional Services Associate
Location: Remote – United States
Job Description:
LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015, we’ve secured more than $156M in four funding series to help us grow into the company we are today, but we’re not done yet. LogicGate continues to push to lead the GRC category with our flexible and no-code risk management solution.
We are an outcomes-first company. Our success comes from our high-performing teams, so we give you flexibility to work from where you are. You’ll have the option to be fully remote, work from our headquarters in Chicago, or hybrid, unless the role has specific requirements.
Risk is a team sport, and the strongest teams are made up of diverse talent. We’ve worked hard to create an environment where everyone feels safe bringing their most authentic self to work. We are committed to fostering and maintaining an inclusive work environment where all employees’ views and backgrounds are celebrated, their thoughts matter and everyone feels safe to bring their authentic selves to work.
Our Company core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar guide everything we do – with our customers, our employees, and all we interact with.
We are proud to have been included as a top workplace by Built In, Crain’s Chicago Business, and the Chicago Tribune.
About the role:
We are seeking a Professional Services Associate that has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, with a focus on their GRC activities.
Core Responsibilities:
- Provide end-to-end support for post-implementation customer professional service requests including requirements exploration, project management, and solution execution
- Provide ongoing subject-matter expertise and Risk Cloud product advice to help our customers grow and mature their GRC program, including hands-to-keyboard support within the Risk Cloud platform, Risk Cloud enablement and training, and support with organizational goals and objectives
- Collaborate cross-functionally with the Implementation, Customer Success, and Sales teams throughout the customer journey
- Build and maintain strong relationships with customers and become a trusted advisor with a deep understanding of customer pain points and needs
- Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing
- Conduct highly effective meetings with customers over web conference
Requirements:
- 4+ years of experience in Management Consulting, Solutions Architecture, Sales Engineering, SaaS Implementation/Professional Services, or a similar role with a strong foundation in GRC, Risk Advisory, or Security preferred industries
- Intermediate technical knowledge working in Excel or a similar product
- Great people skills and a passion for customer-facing work – the ability to quickly understand your audience and tailor the right message
- Experience managing concurrent accounts/priorities – organization, time management, and attention to detail Experience working collaboratively and effectively on cross-functional teams
- A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help