About the Role
Senior Product Owner (Remote)
United States
MN – Minneapolis
WI – Appleton
time type
Full time
job requisition id
REQ-38230
We exist to help people achieve financial clarity. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all theyve been given.
At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our clients. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want todayand tomorrow.
Job Summary
The Voice of Client Listening Senior Product Owner works on a cross-functional team to facilitate implementation and scaling of Thrivents Voice of Client Listening product. The VOC listening product sits inside the larger capability of Enterprise Client Experience, which also includes two business teams. As such, while the Senior Product Owner is primarily responsible for direction-setting, discovery and prioritization associated with the VOC Listening product, the role is truly a cross-functional one as it involves aligning and collaborating across all three teams and broadly across the enterprise to enable execution and fulfillment against VOC Listening strategic imperatives in tandem with the broader strategic mandate of the Enterprise Client Experience capability.
To do so, the VOC Listening Senior Product Owner articulates, translates, and executes the Enterprise Client Experience capability leaderships long-term strategy and vision through tactical strategies and solutions to drive necessary business outcomes. This requires the right alignment and regular, transparent communication to ensure both roles deliver on their goals. Additionally, the VOC Listening Senior Product Owner works closely with stakeholders, end users, and functional and technical team members to rapidly deliver solutions that are key to the VOC Listening products scale, quality, and utility for the enterprise.
**We are open to candidates working remotely anywhere across the United States.
Job Responsibilities and Duties
- Works as a key team member on a cross-functional team, responsible for continuous delivery of value to the enterprise.
- Collaborate with Product Manager and stakeholders to ensure work prioritization is aligned with Thrivents priorities and overall product roadmap as well as to provide product development feedback and direction. Leans into the work of developing and socializing the product strategy with senior leaders across the company.
- Continuously innovates and evolves the product in alignment with strategic priorities. Is responsible for creating, maintaining, and evolving the product roadmap.
- Maintain and refine product backlog: Create user stories and acceptance criteria and prioritize all stories to ensure work focuses on those with maximum business value that align with product strategy.
- Ensure stories clearly communicate the customer and stakeholder needs to meet key business objectives and strategies for the product. Is available for consultation during agile team planning and grooming sessions as needed. Coaches team members on effective product management and agile techniques to help mature the abilities of the entire team.
- Facilitates efforts across other product teams to align product roadmaps and sprint plans, in an effort to focus on delivering the maximum business value to the organization.
- As a functional leader of an agile team, ensures the team is aligned around similar goals and objectives and attending all team meetings.
- Engages with customers and users on a regular basis to uncover implicit and explicit needs.
- Develop and track key value drivers that measure effectiveness of product discovery and overall product performance and communicate these to stakeholders and business leaders on a regular basis.
- Foster a sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles.
- Inspire others to achieve challenging goals and high standards of performance while committing to the organizations direction (Product/Agile/DevOps).
- Models Thrivents leadership competencies courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.
- Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivents trust and reputation remain strong with its clients.
Job Qualifications
Required:
- Bachelor’s degree or equivalent work experience.
- 5-7 years relevant business experience.
- Understand fundamentals of iterative development and implementation of new, enterprise-wide capabilities.
- Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design.
- High level of organization and attention to detail.
- Passion for and understanding of Voice of Client implementation and enterprise application.
- Excellent communication, collaboration, and influence skills among all organizational levels; strong facilitation and executive communications skills.
Preferred:
- Certified Product Owner or similar certification.
- Prior experience in Voice of Customer enterprise implementation.
- Proven success developing business cases, roadmaps, product execution strategies for complex or large-scope products.
- Ability to prioritize work against enterprise, division, and product strategies. Can effectively communicate rationale and impact for prioritization choices.
- Expert in defining high-quality business requirements and proficient in Agile story writing.
- Expertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle.
- Strong leadership skills to coordinate and motivate product teams, even outside direct reporting relationships.
- Experience working in large, complex organizational initiatives.
- Advanced skills in MS Office Suite with particular emphasis on Excel and PowerPoint.