Job Description
Senior Product Manager, Member Experience
at Spring Health
Remote
Our mission: to eliminate every barrier to mental health.
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person whether that’s meditation, coaching, therapy, medication, and beyond.
Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.
We are looking for a Senior Product Manager to lead critical initiatives in support of expanding the breadth of our member experience. You will lead a product development team focused on building out the member experience for new or more nascent Spring Health offerings, and will be responsible for developing and executing on the roadmap in partnership with cross-functional partners across the business.
What you’ll be doing:
- Contribute to our mission to eliminate every barrier to mental healthcare for our members
- Work with the leadership team and wider Product org to set strategy within your team’s scope and act as the subject matter expert within that scope for the organization
- Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints
- Gather data-driven insights about our users and the market landscape to propose solutions that have a meaningful impact on core metrics for the business
- Develop goals and associated KPIs to understand the impact of your team’s work and iterate on launches, in partnership with Data Science
- Develop deep relationships with cross-functional partners (design, engineering, data science, operations, sales, marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute and launch valuable and high-quality experiences across both web and mobile platforms
- Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders
- Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive
- Partner closely with Go-to-Market to develop product positioning and ensure cross-functional awareness for product changes
What we expect from you:
- 5+ years of consumer-facing product management experience across web and mobile apps
- Proactive and creative problem-solver who takes initiative on implementing new approaches and processes
- Experience balancing many cross-functional stakeholders and capacity to operate with a General Manager mindset
- Self-starter with bias to action and orientation towards business outcomes
- Exceptional team player who will embrace ambiguity, take initiative to anticipate and solve problems, consistently follow through on commitments, and build positive and productive working relationships
- Exceptional communication, organizational, and collaboration skills
- Adept at delivering effective written and verbal communications – you can simplify the most complicated concepts for any audience
- Resilient & passionate: We’re just at the start of a long journey to eliminate every barrier to mental health, and change is a constant
- Effective at balancing analytical thinking and an orientation towards results with strong user empathy when making decisions
- Technical background with the ability to learn new technologies quickly, and comfortably and effectively discuss the trade-offs and benefits of various approaches with your engineering partners
- Experience with agile software development best practices
Preferred qualifications:
- Global product management experience
- Healthcare / health tech or benefits tech experience
- Hypergrowth start-up experience
- Growth product experience
- Fluency with Looker and/or Iterable
