Job Description
Title: Senior Product Manager
Location: U.S. – Home Based
Type: Full-Time
Workplace: remote
Category: Product Management
Job Description:
About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission toprovide products and services thatmake the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictabilityby letting our award-winning CRM platform do the work.
Our diverse group ofworldwideemployeesareunited and driven by a shared passion for our mission, culture,andvalues. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth check out ourrecentGreat Place to Workcertification that weareso proud of.Work/life fitand flexibilityfor our teammattersand together we pride ourselves on solving for our customers,always.Whats more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.
If you’re ready to grow your career and helporganizations grow betterandfaster, you’ve come to the right place.
Where do you fit?
The SugarCRM products group has an immediate opening for a Senior Product Manager on the Sugar Market team. Sugar Market is Sugars marketing automation solution and is a vitally important part of Sugars portfolio of products. This highly visible position requires engagement with multiple internal stakeholders across Engineering, Product Management, Product Marketing, Sales, Customer Success, and Services functions. You will also work directly with SugarCRM customers and partners. To succeed in this role, you must be innovative, strategic, tactical, a strong communicator, and comfortable driving delivery. You should have a bias towards action.
Impact You Will Make:
- Define and evolve the product vision, strategy, and roadmap
- Design, document, and present business cases
- Inspire the team to deliver on product roadmaps bringing new products and outcomes to the market
- Implement best-in-class product management practices
- Analyze market trends and performance drivers to identify new product and growth opportunities
- Leverage data to optimize the product suite
- Establish consistent, sustainable customer input points to steer product direction, feature design, and prioritization
- Develop and monitor product KPIs and metrics driving the business feedback loop
- Prepare and present product-related updates for different levels in the organization
- Participate in trade shows, demos, customer meetings and conferences to evangelize our products
- Support the sales team with product information, messaging, and positioning
- Participate in the creation and evolution of marketing and sales tools
- Identify potential partners or complementary solutions that may benefit the product
Expertise You Will Bring:
- 4+ years of experience in Product Management
- A great presentation style, teamwork, and communication skills are a must
- Domain knowledge in marketing automation or marketing technologies is preferred
- Demonstrated experience leveraging analytics to define product direction
- Strong product management skills, including but not limited to – roadmap, business case, prioritization, negotiation, and obtaining consensus
- Strong technical knowledge and experience working closely with technical members of staff
- Very strong attention to detail
- Ability to interact with partners, customers, and staff in a professional and polished manner
- Thoughtful promotion of iterative process improvement
- Experience with agile software development