Job Description
Title: Senior Product Designer, Service Hub
Location: Remote – USA
About you:
You’re looking for an environment, team, and role where you’ll thrive and do the best work of your career. That’s why, as a Senior Product Designer at HubSpot:
- You’ll have a seat at the table from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.
- You’ll co-own a significant part of the product with your partners and you’ll all have the autonomy you need to drive its strategy and vision.
- You’ll never have to guess about how to get promoted. We support you with clear expectations and career paths.
- You’ll be able to work where and how you work best: at home, the office, or any mix of both.
About your opportunity:
Service Hub is growing rapidly and we’re looking for experienced and passionate designers to create the tools that help our customers conduct seamless onboarding, enable flexible support, and deepen relationships. Service Hub brings customer service data and channels together on one CRM platform to allow our users to efficiently onboard, support, retain, and grow their customer base. Explore our Service Hub product to learn more.
Here’s a clear view of what success looks like:
- Co-create a shared strategy, vision, and cohesive roadmap for the future of this product area in partnership with product management and engineering peers
- Drive alignment, understanding, and motivation to set goals with your partners and team
- Understand your customer to build compelling journey scenarios, information architecture, interaction flows, and visual designs
- Work autonomously and with customer experience in mind, using our Canvas design system for a fast, efficient process with fewer handoffs
- Collaborate closely with researchers and content designers to create, refine, and iterate on new and existing experiences
- Mentor other designers as you play an active role in growing HubSpot’s UX team and culture
You’ll love this role if you:
- Put customers at the center of everything they do
- Demonstrate experience in delivering successful, intuitive products
- Thrive when collaborating on strategy and vision with partners, leaders, and teams
- Can balance scope, speed, and quality to reach outcomes
- Understand how your projects align with and advance a company-wide strategy
- Can own the end-to-end design process, from leading discovery to producing high-fidelity screens to partnering with engineers to get the details right
- Share our HEART values and practice a growth mindset
About UX at HubSpot
Our UX team is a passionate and diverse group of more than 200 product designers, content designers, researchers, and design ops folks who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. And we design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.
We involve our customers in every step of our development process. And we strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too!
Cash compensation range: 164000-180000 USD Annually
The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, all HubSpotters are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
