About the Role
Title: Senior Product Designer I, Helpdesk
Location: Remote – USA
Job Description: POS-15821
About You
You’re looking for an environment, team, and role where you’ll thrive and do the best work of your career. That’s why, as a Sr. Product Designer II at HubSpot:
You’ll have a “seat at the table” from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.
- You’ll co-own a significant part of the product with your partners and you’ll all have the autonomy you need to drive its strategy and vision.
- You’ll never have to guess about how to get promoted. We support you with clear expectations and career paths.
- You’ll be able to work where and how you work best: at home, the office, or any mix of both
About your opportunity
Service Hub provides everything businesses need to delight and retain customers for life while strengthening the success across the front office. Support teams are able to resolve tickets efficiently with an omnichannel help desk, mitigate issues, increase rep effectiveness with self-service tools and AI, and improve service operations with feedback and insights. In this role, you’ll drive usage of help desk by designing a product that is quick to set up, easy to use, and delightful for support teams.
Here’s what success in your role looks like
- Co-create a shared strategy, vision, and cohesive roadmap for the future of this product area in partnership with product management and engineering peers
- Drive alignment, set goals, and drive understanding and motivation with your partners and team
- Understand your customer to build compelling journey scenarios, information architecture, interaction flows, and visual designs
- Work autonomously and with customer experience in mind, using our Canvas design system for a fast, efficient process with fewer handoffs
- Collaborate closely with researchers and content designers to create, refine, and iterate on new and existing experiences
- Mentor other designers as you play an active role in growing HubSpot’s UX team and culture
You’ll love this role if you
- Can focus on just the most important things rather than being stretched thin across everything
- Put customers at the center of everything you do
- Demonstrate experience in delivering successful, intuitive products with measurable customer and business impact
- Thrive when collaborating on strategy and vision with partners, leaders, and teams
- Can balance scope, speed, and quality to reach outcomes
- Enjoy mentoring, coaching for growth, aligning on goals, and driving accountability at all levels
- Have experience fostering team health, mission, and purpose
- Can confidently deliver clear, direct, and actionable feedback-and ask for it in return
- Share our HEART values and practice growth mindset
About UX at HubSpot
Our UX team is a passionate and diverse group of more than 200 product designers, content designers, researchers, and design ops folks who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. And we design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.
We involve our customers in every step of our development process. And we strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. When our customers grow, we grow, too!
Want to know more about product design at HubSpot?
- The possibilities of “and” – prioritizing usability alongside feature growth
- By the people, for the people: keeping your design system evergreen
- See all HubSpot UX blog posts