About the Role
Title: Senior Product Designer, AI Powered Experiences
Location: Remote
Job Description:
Our mission: to eliminate every barrier to mental health.
At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it’s therapy, coaching, medication, or beyond-tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere.
We are looking for a Senior Product Designer who will help us thoughtfully explore how to integrate AI technology into our platforms.The ideal candidate will bring a unique background that enables Spring to adopt the latest technologies and envision new AI powered experiences. This role has an opportunity to truly shape the future of mental healthcare by shipping experiences that have never been possible before.
What you’ll be doing
- Consider how to leverage AI to improve the comfort, empathy, and accessibility of Spring’s user experiences.
- Conduct and analyze usability studies to determine how AI powered features can meet user needs and enhance mental health journeys.
- Champion trust and safety to embed ethical considerations in all AI-driven features. Advocate for user-friendly privacy features that reinforce trust, ensuring that AI-powered experience feels secure, respectful, and ethically sound.
- Contribute to a modular design system to streamline the expansion of AI powered features, ensuring a consistent and cohesive experience across the platform.
- Contribute to emerging AI strategy and POV. Stay up-to-date on advancements in AI/ML, and their potential application to the mental health space, to inform and shape the roadmap for future user experiences.
- Partner closely with product, engineering, data science, and customer support to identify and ship meaningful and measurable impacts on Spring’s experiences in alignment with Spring’s product strategy.
- Hone in on the most important and impactful problems to solve and how to solve them. Ship high quality MVPs and stand up totally new products.
- Design solutions to test hypotheses and gain signals for further improvements.
- Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
- Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.
What success looks like in this role:
- Impact on product and business metrics: Increase Spring’s key company metrics
- Impact on design metrics: Maintain or increase Spring’s high system usability scale (SUS).
What we expect from you
You’ve worked for 5+ years in product design capacity at a technology-driven organization with product managers, data scientists, and engineers, contributing to and leading the design of product experiences with a metrics-driven approach to design.
Previous experience that makes you the right fit to work on AI powered experiences
- Up-to-date knowledge of recent advancements in AI technologies relevant to mental health.
- A proactive interest in applying emerging tech thoughtfully and responsibly to enhance user engagement and support.
- A nuanced approach to designing for a diverse user base, ensuring conversational flows and interactions respect and reflect users’ various backgrounds, experiences, and potential mental health sensitivities.
- Proven track record of designing products with user trust and safety at the forefront, especially in sensitive areas like mental health. This includes understanding how to design features that reduce user anxiety, convey privacy, and encourage transparency around data usage.
- Familiarity with ethical considerations around AI application.
Impact Driven
- Portfolio work that demonstrates your experience transforming product objectives into solutions that are impactful to the business and users and that showcases work that demonstrate your ability to work on AI powered experiences.
- Work with UXR and your team to identify and understand strategic opportunities. Hone in on the most important and impactful problems to solve and how to solve them.
Collaboration & Communication
- Strong working relationship with engineers and technical understanding
- Experience partnering closely with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders such as Customer Support, Marketing and Sales, to create and deliver on a shared vision of success.
- Strong communication skills for articulating, discussing, and advocating for design decisions across the team, cross-functionally and to leadership. High quality documentation and guidance.
- Team-player mindset: what’s good for the team is good for individuals.
Ship Iteratively
- Solve problems with purpose and urgency. Hold yourself accountable to ambitious yet realistic timelines with high-quality deliverables.
- Ability to give engineers guidelines so that they can move forward without fully completed designs.
- Use qualitative and quantitative data to experiment and evaluate hypotheses and make decisions quickly.
- Able to balance detailed design tasks with a high-level vision, considering both immediate and long-term project goals.
- Skilled in creating high-fidelity prototypes and conducting usability testing, with a track record of improving user experiences based on testing
Deliver high quality designs
- Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards.
- Skill in designing user journeys that consider a user’s mental state and emotional journey, using empathy mapping to anticipate user needs at each touchpoint. They should have experience in designing intuitive pathways for users who may be in distress or unfamiliar with mental health resources.
- Comfortable using and contributing to Design Systems. Experience applying a systematic approach to design that enables generative/variable outcomes.
- Excellence in: information architecture and interaction design. Expertise with Figma and prototyping.
- Multiple examples of your ability to design best in class user interfaces.
- Love for design: you’re not satisfied with the status quo and always think of ways to improve.
Above all, you are empathetic, genuine, and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make.
Nice to have
- Experience prototyping motion to improve experiences
- Conversational copywriting
- Previous experience design messaging/chat experiences
- Excitement about mental health
- Has worked for a B2B2C company model
- Front-end development skills