About the Role
Title: Senior Product Designer – Remote
Location: La Crosse WI US
Job Description:
For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
Optum Serve is dedicated to serving our nation’s military and Veterans. We have the honor to support federal agencies in their efforts to advance the United States health care system and improve the overall health and well-being of all those who serve or have served our country. Our health services are designed to help everyone live healthier lives.
This role sits within Optum Serve’s Technology Product Management and Planning organization. The organization manages activities for a specific product or group of products, from product definition and planning through production, release and end-of-life. It is responsible for managing the full product lifecycle with a technical focus, including the strategy, design, development, and end-of-life of new, existing or acquired products.
Team members in this role use their knowledge of interface design, research methods, accessibility guidelines, and current programming techniques to design, research, develop and assess products and services to enhance the overall user experience and create usable and accessible digital experiences. This role requires flexible skills in process design and process mapping, familiarity with front-end technologies, and the ability to interact with and win support from team members at varying levels cross-company. Team members in this role exhibit a high degree of ingenuity and resourcefulness and work well with ambiguity.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Responsibility and capability to work multiple platforms
- Works independently
- Interprets policies and applies experience
- Advocate and explain user-centered research and design principles to clients, stakeholders, and colleagues
- Provide direction on client projects and mentor colleagues on UX
- Create templates, patterns and design standards to support UX staff and operations
- Correct UX issues in designs, products and services
- Present designs and/or research to clients and stakeholders
- Consistently identifies gaps in knowledge documents and procedures and recommends opportunities for improvement
- Provides ideas on how technology can improve business processes
- Incorporates business objectives when evaluating processes to remove redundancies and waste
- Recommends solutions for multiple channels
- Understands what interdependencies exist and operates within them;
- Understands and applies the concepts of data science in operational systems
- Has moderate familiarity with many technologies and shares this with others
- Gathers data using appropriate methods
- Scans external resources for data relevant to the organization
- Identifies decision points that can be informed by data and evidence
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 5+ years of experience in user experience design, interaction design, user interface design, information architecture, content strategy, or similar roles
- 3+ years of experience incorporating user feedback in the design process (user research, NPS, focus groups, user data, etc.)
- 3+ years of experience working with and presenting to cross functional stakeholders such as software development, product, operations, sales, marketing, etc.
- 1+ years of experience using metrics and analytics (e.g. Google Analytics, Tableau, PowerBI, etc.) in order to identify improvements and continually optimize based on data and defined success measures
- 1+ years of experience with design and prototyping tools such as: Figma, Sketch, Miro and/or Adobe Creative Suite
- 1+ years of experience designing for users of all demographics and abilities
- 1+ years of experience with Agile software development
- Demonstrated portfolio demonstrating cross channel expertise and skill in creating user centric experiences
Preferred Qualifications:
- Bachelor’s degree in Human Centered Design, Design, or related field
- Experience writing and troubleshooting HTML/CSS
- Experience leading and mentoring team members
- Experience with Web Content Accessibility Guidelines (WCAG)