Job Description
Senior Product Designer
Remote, USA
#communityhealth #healthcare
About the Role:
As a Product Designer at Cityblock, you’ll have the opportunity to collaborate with engineering, business, clinical, and product teams to design and build our digital product for member care. Your role will involve executing each phase of the design processfrom research, synthesis, and ideation, to UX & visual design, prototyping, testing, and launch. You will play a key role in shaping high-level visions while polishing the smallest interaction details. We’re seeking a designer who is passionate about serving those in need and capable of delivering complex care operations at scale. Your ability to listen to and transform user needs into product insights is crucial. We value deep thinkers with strong communication skills who can collaborate effectively and embrace feedback. In 2024, our focus is on Member Engagement and Experience, and your contributions will be pivotal to our team’s success.
Responsibilities:
- Collaborate with product managers, care teams, and engineers to understand problems, propose solutions, facilitate discussions, and provide feedback in planning and product channels.
- Develop and enhance Commons, our flagship community care product, focusing on engaging members throughout their onboarding and care journey.
- Partner with clinical and marketing teams to identify key metrics and drivers for effective care delivery.
- Improve member experience by streamlining workflows across collaboration tools and finding opportunities to improve member communication and engagement.
- Work closely with engineering to ensure high-quality implementation and user experience.
- Conduct thorough user research to understand user motivations, goals, pain points, and daily life.
- Advocate for our users by building solutions informed by their direct input, such as user research and general feedback.
- Design flows, prototypes, sketches, and high-fidelity visuals.
- Use and evolve our design system in order to craft flows, prototypes, sketches, and high-fidelity visuals for your features.
Requirements for the Role:
- Bachelor’s degree in HCI, Design, or equivalent experience
- 6+ years of Product Design experience in an individual contributor role on a product design team.
- Proficiency in designing and implementing user interfaces (UIs).
- Skill in creating and managing system architecture and flows.
- Experience in development or prototyping
- Experience designing for iterative and experimental features
- Basic understanding of the technology and code used to implement designs.
- An impressive portfolio showcasing skills in typography, interaction, visual design, and ideation.
- Strong written and verbal communication abilities.
- A keen eye for detail, solid foundational design skills, and excellent organizational abilities.