Job Description

Senior Product Designer

at Cityblock Health


#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needsbringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that health is local and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About the Role:

As a Product Designer at Cityblock, you’ll have the opportunity to collaborate with engineering, business, clinical, and product teams to design and build our digital product for member care. Your role will involve executing each phase of the design processfrom research, synthesis, and ideation, to UX & visual design, prototyping, testing, and launch. You will play a key role in shaping high-level visions while polishing the smallest interaction details. We are looking for a designer with an interest in serving those in need and delivering complex care operations at scale. You should be able to listen to user needs and turn them into insights that inform product strategy and guide design. If you are a deep thinker and have strong communication skills, as well as an ability to collaborate and accept feedback, we want to hear from you.

In the coming year, we will be heavily investing in member segments and tooling, and your contributions will have a major impact on how care teams prioritize members for care.

Requirements for the Role:

  • Collaborate with product managers, care teams and engineers to understand problems, pose solutions, facilitate discussions, and give feedback in planning and product channels
  • Evolve the design and capabilities of Commons, Cityblock’s flagship community care product, for care teams in a variety of settingsconsidering how members are segmented and prioritized for care.
  • Collaborate with clinical and business teams to identify critical metrics and drivers that will enable the delivery of care to members who require it most, and make it accessible on the platform for care teams to execute.
  • Design flows, prototypes, sketches, and high-fidelity visuals
  • Work closely with engineering to ensure high-quality implementation and user experience
  • Conduct user research to gain a deep understanding of our users’ motivations, goals, pain points and day-to-day realities
  • Advocate for our users by building solutions that are informed by their direct input (e.g. through user research, and/or general feedback)
  • Help inform and improve design processes and design culture at Cityblock
  • Demonstrate a sharp eye for detail, exceptional foundational design skills, and highly developed organizational skills
  • You have 4+ years of product design experience in an individual contributor role on a product design team
  • You demonstrate excellent written and verbal communication skills
  • You have a basic understanding of the technology and code used to implement your designs and take that into consideration when developing solutions
  • You have an outstanding portfolio showcasing a foundation in typography, interaction, visual design, and ideation

What We’d Like From You:

  • A resume and/or LinkedIn profile
  • A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $105,384 to $169,520. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

Covid 19 Update – Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.