About the Role
Title: Sr. PBM PMP Client Implementation Project Manager , Medicaid – Remote
Location: Des Moines IA US
Full Time
The Implementation Project Manager (IPM), Fee for Service (FFS) Medicaid Implementations, can work remotely from anywhere in the US. This role provides project management support for medium and complex projects within New Client Implementations at Optum Rx. This is a customer-facing role.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Manage the entire client onboarding project for implementation, main contact for the client
- Acts as a trusted partner t key constituencies by learning their business to anticipate stakeholder needs and concerns
- Ensures client satisfaction, quality of work, and project profitability
- Coordinate efforts with internal departments for the creation of clinical and formulary needs
- Coordinate disruption analysis to impacted membership (if/when applicable)
- Work with Operations and functional leaders to proactively identify implementation issues and drive their resolution
- Facilitate meetings at various levels of the organization, including management weekly reviews
- Monitor, track, and report implementation status and performance, internally and externally
- Identify implementation risks, implement a mitigation / action plan to drive improved outcomes, communicate to senior leadership
- Ensure accuracy of plan updates and missed deliverables from all teams
- Manage pre-implementation audits with the audit department and the client
- Ability to mentor other team members within implementation, if needed
- Up to 15% travel
Required Qualifications:
- PMP Certification
- 5+ years of technical project management experience
- 3+ years in the healthcare industry specifically in Medicaid and/or Medicare
- 3+ years software development and or software implementations
- 2+ years of experience in Pharmacy Benefit Management
- 2+ years in a client facing role
- Experience managing large-scale healthcare projects with teams of 10 or more
- Proficiency with Microsoft Outlook, Excel, PowerPoint, Project, and Word
- Solid experience in influencing externally with soft power, driving cross – functional collaboration, and negotiating win-win solutions
- Demonstrated ability to present to all levels of management and audiences
- Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives
Preferred Qualifications:
- Certified Pharmacy Technician
- 7+ years software development and or software implementations
- 2+ years of PBM client implementation project management experience or Account Management experience
- Experience managing complex projects with various stakeholders