Job Description
Title: Senior Partner Operations Analyst
Location: Remote, US
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.
Senior Partner Operations Analyst
at GitLab
Remote, US
Vision
To build, operate, and advise a world-class partner business
Mission
Listen to the needs of GitLab teams, partners, and customers, and respond with innovative and streamlined processes, tools, and resources to operate a scalable and highly profitable business for GitLab and our partners
Key Tenets
Efficiency and Productivity: Streamline partner systems, processes, and workflows to improve ease of doing business and drive mutual profitability and positive experience for GitLab and our Partners
Scalability: Build, deploy, and manage reliable and effective operational practices that are foundational to how we go to market and adaptable to support our growing and evolving partner business
Advisory: Trusted subject matter experts for GitLab’s internal and partner teams, providing daily operational support and guiding best practices and business decisions regarding our partner models
What you’ll do
- Identify opportunities for system and process automation and optimization, and lead projects with a focus on efficiency, effectiveness, scalability and growth
- Translate GitLab’s Partner GTM strategy into technical solutions that automate QTC, territory coverage, reporting models, and compensation
- Collaborate with Salesforce administrators and developers to influence and enhance CRM functionalities to meet partner data management and attribution needs
- Work cross-functionally to improve the integration between Salesforce and other mission-critical systems, including Impartner, Vartopia, and Zuora
- Create and implement reporting and dashboards for the Partner organization that focuses on improving efficiency, effectiveness, and productivity
- Assist in monthly compensation reporting, automation and close
- Maintain partner data integrity in Salesforce and other systems
- Support the partner sales team on escalations including SFDC account management, opportunity assistance, and ad hoc support
- Build and deliver ad hoc solutions to support projects and company OKRs
What you’ll bring
- Demonstrated progressive relevant experience and understanding of partner operations
- Experience working directly with sales/partner sales teams and partners
- Excellent problem solving, project management, interpersonal and organizational skills
- Strong analytical ability and able to prioritize multiple projects
- Excellent written/verbal communication
- Proven ability to thrive in a fluid, fast-paced environment
- Deep knowledge of SFDC and experience with partner management systems (e.g., Impartner, Zuora, Vartopia) and SaaS tools (e.g., Tableau, Snowflake)
- Experience with QTC process, tools, workflow design and automation
- Strong knowledge of Microsoft Excel or Google Sheets with exposure to VBA/Script Editor and querying
- Strong ability to translate business needs into technical requirements
- Interest in GitLab, and open source software