Senior Manager, User Research

by | May 7, 2024 | Uncategorized

About the Role

Title: Senior Manager, User Research

Location: U.S. Remote

Job Description:

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. Its the web, made better.

Were looking for a Senior Manager of UX Research to help us lead the UXR function to identify the future direction(s) for Webflows product and execute against that strategy with heavy customer engagement.

About the role

  • Location: Remote-first (United States; BC & ON, Canada)
  • Full-time
  • Permanent (Choose one)
  • Exempt
  • The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We’ve structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidates geographic location, job-related experience, knowledge, qualifications, and skills.
    • United States (all figures cited below in USD and pertain to workers in the United States)
      • Zone A: [$226,100- $314,300]
      • Zone B: [$212,600 – $295,500]
      • Zone C: [$199,00 – $276,600]
    • Canada (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
      • [CAD 257,300 – CAD 357,650]
      • Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
  • Reporting to Head of Data & Insights

As a Senior Manager of User Research, youll

  • Advocate for customers by effectively communicating the importance of user research as well as synthesizing and communicating insights from across the organization to drive decision making and strategy
  • Establish the mission, vision, culture, and strategy for UX research that both inspires researchers to do impactful work while aligning with the needs of collaborators
  • Collaborate with other functional leaders to plan, resource, and prioritize efforts, identify and address misalignments and escalations, and ensure customer-centric insights influence product strategy and roadmap decisions
  • Contribute to hiring, nurturing, and retaining UX researchers. This includes fostering an inclusive team environment, refining career pathways, setting ambitious team goals and project objectives, offering mentorship through personalized coaching and feedback sessions, and much more
  • Scale research by establishing and iterating on best practices, processes, methodologies, and tools for conducting user research

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we’ll help you incorporate them into your role.

About you

Youll thrive as a Senior Manager of User Research if you have:

  • A Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Anthropology, or related field
  • 10+ years of experience in UX research, with at least 3 years in a leadership or management role.
  • Experience leading UX research initiatives to uncover unmet needs, inspire solutions, and inform product strategy and roadmaps for both 0 -> 1 opportunities and existing products
  • Deep expertise in qualitative, quantitative, generative, and evaluative research methods, as well as how to operationalize research techniques and tools to drive self-service for product managers and designers
  • Bias towards actions and ensure research is translated into recommendations that are distributed to relevant teams and across the organization.
  • Strong analytical skills with the ability to synthesize complex data into actionable insights and recommendations
  • Excellent communication and storytelling abilities, with experience presenting to executive stakeholders
  • Experience working in an Agile development environment and collaborating with cross-functional teams
  • Strong leadership and team management skills, with a passion for mentoring and developing talent

APPLY HERE