Job Description
Sr. Manager, Programs and Implementation
Remote
How will this role have an impact?
The Sr. Manager, Programs & Implementation contributes to the overall success of our organization by supporting operations, process improvement efforts, and pilot projects across the Value Based Services division. This position requires a highly resourceful, proactive individual with strong operational, process improvement, project management, and communication skills.
The VCS Program Management Office is a centralized team that focuses on execution of initiatives and support services, allowing regional/client facing teams to focus on client results. This role will report to Sr. Director, Strategic Operations and Implementation and will support the development of the program management office, as well as:
- Support enablement services, which is the development and delivery of resources, tools, and strategies to regional teams
- Implementation of new pilots and services
- Drive process improvement across the Value-Based Care Services organization
What will you do?
- Manage cross functional teams in the execution of core strategic operations and enablement services that support Value-Based Care Services, this can include:
- Developing content and client-facing materials for strategic meetings,
- Interfacing with legal and regulatory to manage contracts and CMS applications
- Supporting Enablement Associates with execution of enablement services
- Supporting regional teams with tactical action planning to drive client performance
- Identify process improvement opportunities across enablement services by mapping and streamlining workflows. Many of the core strategic operations and enablement services require a process improvement lens.
- Enable targeted performance improvement and implementation of future new solutions
- Implement and activate new services and solutions for Value-Based Care Solutions, which can include:
- Partnering with Product teams in development of the pilot/new service
- Coordinating internal operations to ensure execution of key implementation deliverables
- Supporting client and internal discussions
- Monitoring timelines and manage risks to execution
- Developing and maintaining internal/external relationships to manage scope, schedule and expectations of client implementation projects. Track completion of work in order to implement new clients and new lines of business for existing clients.
- Manage ongoing operational support and performance monitoring
- Manage highly visible and complex project assignments; distill project status and progress for audiences at multiple levels including clients, sales and senior management
- Work across internal teams to solve complex business and workflow issues identified during implementation
- Collaborate with project team members to identify problems and opportunities within existing processes
- Support continuous improvement of personal work approach and deliverables along with those of the team
We are looking for someone with:
- A Bachelor’s degree
- MBA or MHA strongly preferred
- 4-5 years of experience in healthcare and operations-related field
- Exceptional collaboration skills with cross management across multiple stakeholder groups (Product, Analytics and Clinical Operations teams) including strong listening skills to gather requirements and understand the technical and non-technical barriers to project completion
- Experience with project and product management frameworks
- Experience in program design and implementation
- Ability to manage a high performing team and develop talent
- Demonstrated ability to communicate effectively to internal and external executive leadership teams including excellent verbal, written, and presentation skills
- Resourceful, highly dependable, efficient and detail oriented.
- High energy level; comfortable performing multi-faceted projects in conjunction with day-to-day activities