About the Role
Title: Senior Manager, Product Design
Location: Remote US
Type: Full-time
Workplace: Remote
Description
Who We Are
Murmuration is a nonprofit organization that amplifies the power of civic engagement by providing data, digital tools, and research-driven insights to community-focused organizations so that together we can create an America where everyone can lead healthy, free, and dignified lives.
Every day, people are trying to shape our future for the better. Fighting for water that’s safe to drink. Schools that serve students equitably. Gun laws that make sense. And rallying people who care like we do. And yet too often the skillful organizers working to mobilize communities lack access to technology that could supercharge their efforts. Knocking on every door instead of knowing which will open most easily. And going up against outside interests that have half the heart, but twice the tools.
In communities across America, Murmuration’s partners are leveraging our data, tools, and insights to help thousands of organizers orchestrate millions of individual people to do big things together. Demand big things together. To create the world they want. Together.
About the Position
As the Senior Manager, Product Design leading the design and user research efforts for Murmuration’s SaaS platform, you’ll work with a talented team to develop the tools that help our partners drive impact in their communities.
You’ll manage, mentor, and coach a team of designers to design delightful and powerful experiences. You’ll lead the development of scalable design systems and operations and drive our user research strategy, ensuring that the voice of our partners is present at every stage of product development. Ultimately, you’ll have helped build the most effective and intuitive platform for advocacy and political organizing.
You’ll join our team of Product Managers and Product Designers developing a family of products across web and mobile – all focused on helping our partners increase civic engagement and create a more equitable future with greater opportunity for everyone.
Note: At Murmuration, we are committed to becoming an even more diverse, equitable, and inclusive workplace. To this end, all staff members are expected to actively participate in DEIB (diversity, equity, inclusion, belonging) programming.
Job Level: M4
What You’ll Do
- Effectively and empathetically lead a team of designers and user researcher(s), balancing capacity across active product initiatives;
- Make difficult prioritization judgment calls, leveraging 80-20 thinking to help the team stay laser-focused on the most critical initiatives;
- Determine necessary levels of fidelity and points of diminishing returns, being willing to alternately push the team toward rigor or scrappiness based on the situation at-hand;
- Develop and iterate on Murmuration’s design strategy to integrate multiple product lines into a unified platform through user experience design;
- Supervise and support Murmuration’s user research strategy and execution, ensuring the “voice of the partner” is incorporated at every point in our product development cycle;
- Oversee the iterative development of design systems that will stand the test of time, helping us level up our design operations and best practices;
- Provide coaching and hands-on-Figma feedback to each designer, ensuring that the standards of user interface and user experience design remain high (and rising);
- Collaborate with engineering and product management leadership to develop and iterate on research and development processes that balance speed and rigor;
- Streamline and evolve design operations, implementing tools, processes, and workflows that empower the design team to work efficiently while fostering creativity and collaboration across Product and Engineering teams;
- Collaborate with designers and user research on each product vertical to ensure that we’re keeping the big picture in mind; the external eye that sees the forest, less distracted by the trees; and
- Mentor and empower team members to help them reach their career goals, identifying opportunities to tailor responsibilities, assignments, and training to the areas where each individual is most interested in learning and growing.
Requirements
- 8+ years of advanced expertise in product design fundamentals, including visual design, UI design, interaction design, prototyping and information architecture;
- 6+ years of demonstrable experience in designing complex, live, technical products on teams using Agile software development methodologies;
- A strong understanding of desktop and mobile design principles, including best practices and inclusive design that consider the holistic user experience;
- A strong commitment to user-centric decision making, welcoming both qualitative user research and quantitative data gauging the impact of our products in order to enrich the iterative design process;
- Expertise with industry-standard design and collaboration tools such as Figma, Jira, and Miro (or equivalent);
- A bias for action and an entrepreneurial mindset: the ability to thrive working in fast-paced climates (e.g., startup or similar);
- Experience coaching and mentoring designers with the desire to grow further as a design leader and people manager;
- An ability to distill priorities in the midst of valid, competing perspectives – and guide a team to focus and think creatively about how to provide development teams what they need;
- Experience implementing and iterating on a complex brand in product design; and
- A passion for civic engagement and equitability.
Nice to Haves
- Experience with CRMs, political or advocacy campaigns, and/or civic organizing products;
- Experience with analytics tools such as Pendo, Mixpanel, Fullstory, Google Analytics, or similar;
- Experience with data visualization;
- Experience developing visual identity and branding; and/or
- Familiarity in behavioral science or analytics (RCTs/experiment design, etc.)