Job Description
Title: Senior Manager, PMO Operations
Location: Remote – Nationwide
ABOUT THE ROLE
The Senior Manager PMO Operations is responsible for the overall day to day management of the PMO team as well as taking a leader role in driving the group forward to impact change across the organization.
This position requires ability to understand a broad number of processes and teams across service delivery and operations at A-LIGN, and coordinate PMO resources accordingly to meet the day to day obligations of the PMO group in service delivery, as well as implementing change in adaptation of our continued growth and challenges. Day to day this position will manage a team of over 15 people, ensuring new contracts are executed and configured within our CSM and PSA software solution (Salesforce). In addition, this position will manage the needs of different service delivery teams to ensure timely and quality delivery to our clients.
The Senior Manager PMO Operations will work with the PMO Leader to push the growth and evolution of the PMO practice within A-LIGN. In the People, Processes, and Technology model, with the continued growth of the company it is imperative to lean heavily on improving our processes and technology along side our continually growing PMO team in order to meet the demands of the organization in processing contracts, setting up projects, assigning resources, and supporting service delivery in their execution of projects.
The Senior Manager PMO Operations is always expected to represent A-LIGN with the highest level of professionalism, and to mentor others in the group regarding the same.
REPORTS TO: Director of Enterprise Solutions and Delivery
PAY CLASSIFICATION: Full-Time, Exempt
RESPONSIBILITIES
- Manage the day to day responsibilities of the PMO group and understand the dependencies of other departments on the PMO workflow
- Identify early any issues that would impact others and escalate appropriately
- Develop highly effective relationships across all A-LIGN departments
- Lead development of continuously improving project management processes
- Provide mentoring and assistance to other team members
- Recognize and resolve systemic issues (problems) to prevent them from repeating
- Provide recommendation for service enhancements and implementation of new methodologies
- Escalate issues as appropriate
- Apply fundamental troubleshooting skills to issues before escalating to the appropriate group
- Regularly meet with the Service Line managers and others to identify immediate and long-term customer needs
EDUCATION
Bachelor’s Degree in Management Information Systems, Computer Systems or related field is preferred
SKILLS
- Ability to actively drive problems to resolution
- Sound decision making and critical thinking skills
- The ability to mentor and coach team members
- Expert organization and prioritization skills
- Excellent written and verbal skills
- Strong interpersonal skills to interact with clients, management, and peers
- Effective cross-department communication
- Document and communicate problem/resolution and information/action plans
- The ability to stay calm during times of crisis
- The ability to contribute to a team environment with a high degree of professionalism and skill
- High-level process knowledge and technical skills relating to process development
- Knowledge of project management via Salesforce
- Knowledge of enterprise support tools and ticketing/documentation systems
- Strong familiarity with process frameworks such as ITIL, NIST CSF, COSO and CobIT
- Experience supporting enterprise-level initiatives is preferred
BENEFITS
- Employer Paid Health, Vision, Dental
- 401 (K) Plan with Employer Matching
- Competitive Bonus Structure
- Employer Paid Life Insurance and Disability Insurance
- Generous Paid Time Off Plan
- Virtual Employment
- Technology Allowance
- Vacation Bonus
- Paid Office Closure December 24-January 1
- Paid Holidays Schedule
- Certification Reimbursement
- Flu Shot Reimbursement
ABOUT A-LIGN
A-LIGN is a technology-enabled security and compliance partner trusted by more than 2,400 global organizations to confidently mitigate cybersecurity risks. We work with small businesses to global enterprises with services spanning across SOC, Penetration Testing, PCI DSS, HITRUST, ISO and privacy compliance. Our proprietary compliance management platform is transforming the compliance experience by enabling an anytime, anywhere approach to audits. For more information, visit www.A-LIGN.com.
