Job Description
Title: Senior Manager, Paid Social
Location: United States
Who we are:
Tinuiti is a performance and data-driven digital marketing leader, focused on every aspect of the customer journey across the quadropoly of Google, Facebook/Instagram, Amazon, Apple, and beyond. We believe success requires specialization across all channels, and our offerings cover the full spectrum from paid to earned to owned media. Our goal when we come to work every day is simple – to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values – Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change – inspire us to maintain a culture where our people take pride in their work and have fun doing it.
We support 100% remote work for applicants who reside in the United States and Canada.
Why Paid Social
- Work with the most exciting brands in retail, eCommerce, and more on activating across the “socialsphere” including: Meta, TikTok, Reddit, Snap
- We are the only partner Independent agency for TikTok (campaign management), Reddit, and TikTok and are big on channel expansion
- Learn how Social can plug into the full customer journey and achieve success for all clients
What you’ll be doing:
- Support the Director of Paid Social on key process and procedure implementation.
- Participate in establishing and implementing Paid Social Objectives.
- Develop, mentor & retain direct reports. Work with your team to develop their skills as it relates to both account management & client services.
- Become vital team leader and resource on all things Paid Social. Contribute to whitepapers and POVs.
- Retain and grow current client revenue and meet KPIs across accounts.
- Financial & KPI success: Work with Director of Paid Social to hit goals
- Grow current client revenue by 5% and retain 90% of current revenue
- Overall Account Management:
- Evaluate goals & tasks for team, conduct weekly 1:1’s
- Ensure the team is adhering to tasks outlined on their scorecards & goals, recommend promotions, field and personal actions
- Oversee accounts across all account managers: monthly/quarterly reporting, join calls, review & attend QBR meetings, review billing sheets
- Feedback & Evaluation of team members
- Overall Client Management:
- Assign clients to employees based on employee bandwidth
- Client Onboarding and ensure onboarding process is followed through
- Ensure all accounts are reaching max potential: Bringing new insights & strategies to clients including other digital marketing field growth opportunities
- Facilitate resolution of any client issues
- Transition Clients & off-boarding Clients when necessary
- Facilitate the execution of case studies & testimonials
- Assist in the development & documentation of practices for improving campaign management efficiencies, within the team & Paid Social department.
- Work with team members to ensure learning/education/ development.
- Maintain certifications, staying up on industry trends, industry practices, attending conferences, etc.
Who you are
- 6+ years of related Social/Paid Social work experience
- Previous experience managing direct reports.
- Up to 30% travel this may fluctuate based on client need
We’d love to hear from you if:
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to connect and see if you could be a great fit.
FLSA Classification: Exempt
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Benefits:
At Tinuiti, we want to ensure you have the time you need to rest and recharge. That’s why Tinuitians have an estimated 70 days off per year through our time off programs
- Flexible PTO : We encourage (but do not require) all employees to take at least 20 PTO days per year and a maximum of 40 PTO days annually subject to general parameters of Tinuiti’s PTO usage policy
- Holidays: We offer 17 paid holidays, if one of your religious holidays is not covered, please by all means take advantage of your Flex PTO!
- Flex Friday’s: Meetings are minimized and all Tinuitians have the option to start their weekend early at 1pm local time.
- Owning Our Offline: Clients are informed and all offices will be closed for 3 total weeks throughout the year to give everyone the chance to truly unplug.
Workplace Flexibility: Office or Remote? Your choice.
Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
Retirement: Match up to 4% of your contributions at 100% with immediate vesting
Perks and Wellness: Fringe, Forma, Thankful giving, Equity
Learning and Development: Bravely coaching session, Mentor program and more
Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
COVID-19 Vaccination Requirement: Tinuiti requires anyone working onsite, visiting Tinuiti offices or attending company sponsored events to provide proof they are fully vaccinated against COVID-19 unless a medical or religious accommodation is requested and approved by The People Team. Please reach out Recruiting@Tinuiti.com if you have questions or concerns about this policy and how it may apply to your candidacy for a role with Tinuiti. It is also our employees’ duty to recognize the potential risks of vaccinations and consult with a medical professional to help in determining what is best for their health. Tinuiti reserves the right to update or modify this policy at any point in time.
Working Conditions: Working indoors, sitting at a computer for extended periods of time, lifting no more than 10 pounds.
