Job Description
Senior Manager, IT Infrastructure
Location: Remote
Our mission is to make healthcare right. Together. We are a value-driven healthcare company committed to providing personalized care to aging and underserved populations. We do this by aligning stakeholders across the healthcare ecosystem. Together, we can improve consumer experience, optimize clinical outcomes, and reduce total cost of care.
What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.
If you share our passion for changing healthcare so all people can live healthy, brighter lives apply to join our team.
SCOPE OF ROLE
As the Senior Manager for the Infrastructure team, you will be responsible for leading a talented group of engineers to ensure the highest levels of reliability, security, performance and availability of the IT Infrastructure. You will act as the point person for initiatives across the organization by managing and hiring for Infrastructure, Cloud Engineering, Networking, and Operations teams, building roadmaps and setting priority, managing work and tickets, evaluating spend in Azure, assist team members in removing roadblocks as they come up, and periodically providing senior management with an overview of performance and initiatives.
ROLE RESPONSIBILITIES
- Lead, mentor, and coach a team of Engineers managing cloud infrastructure, networking and operations. Promote career development and manage the performance of the team.
- Set Azure architectural standards for our environment, design automation for Azure infrastructure (Infrastructure as Code), work closely with our technology partners to design best in class Azure system implementations and ensure adherence to SOC2 compliance.
- Tier 1, 2, and 3 support for company-wide applications, infrastructure systems and services. Including but not limited to Windows Servers, WAF Analytics tools, Azure AD, AVD, Zscaler, Terraform, security, telephony, and faxing solutions.
- Oversee and manage production systems including backups, performance tuning, fault resolution, capacity planning and root-cause analysis across multiple sites, platforms & operating systems. Coordinate and execute after-hours maintenance activities.
- Lead security efforts with application teams to ensure infrastructure is secure and meets the business needs.
- Establish industry best practices that are right sized for the Bright organization to manage risk, meet business needs and deliver services and solutions successfully.
- Create a high degree of satisfaction and efficiency in the developer experience; ensure that levels of automation, innovation, training, and feedback serve the needs of the developers.
- Define SLAs for infrastructure and operations and ensure adherence to defined metrics.
- Ensure disaster recovery plans are in place, updated as needed due to business, environmental or regulatory changes and are exercised as defined.
EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE
- Bachelor’s degree in Computer Science or equivalent experience required
- 7+ years of experience implementing and managing large scale cloud and/or on-premise infrastructures required
- 3+ years of experience managing a team of Infrastructure Engineers required
- 3+ years of experience managing a Service Desk team required
- 3+ years of experience with Azure or Azure Solutions required
- 5+ years of experience with Windows Server management and support required
- 3+ years of experience with mergers & acquisitions, including migration and integration of disparate systems
- 3+ years of experience supporting custom software development, including experience in driving SDLC and CI/CD efficiencies.
- 3+ years of experience securing and supporting SOC2 and HIPAA compliant infrastructure
- Strong experience with scripting (Powershell, Perl, Python etc)
- Good understanding of Terraform
- Demonstrated ability to take ownership and manage technical projects, including identification of project scope, requirements, deliverables, and coordination of project design and implementation activities
PROFESSIONAL COMPETENCIES
- Ability to manage team members to help resolve issues
- Strong mentoring abilities
- Creative thinker and passionate about innovating and pushing the engineering teams forward
- Team player and an adept problem solver
- Demonstrates effective listening and concise, clear verbal and written communication
- Excellent interpersonal skills that inspire and build trust resulting in effective working relationships
- Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture
- Effectively influences IT senior leaders and business leaders on industry trends and emerging technologies
- Challenge the status quo in support of the technology direction
- Ability to rapidly adapt and respond to changes in environment and priorities.
LICENSURES AND CERTIFICATIONS
- Project Management (PMP), Governance & Service Management (ITIL, COBIT), Enterprise Architecture (TOGAF), MCSE, or VCP certifications a plus (MCSE/VCP/VCAP/CCNA/CCNP, etc.)
WORK ENVIRONMENT
- This is a remote position. Some travel may be required.