About the Role
Title: Senior IT Engineer, Infrastructure Engineer
Location: REMOTE – US
Job Description:
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!
Position Overview:
As a Senior IT Engineer, Infrastructure Engineer at Iterable, you will lead critical efforts to modernize and scale our internal infrastructure across cloud and office environments. This role requires both hands-on technical expertise and strong cross-functional collaboration, as you’ll influence how infrastructure is designed, maintained, and adopted across the organization.
Responsibilities:
- Own and manage the company’s VPN infrastructure (currently Pritunl), including infrastructure-as-code maintenance via Terraform and Salt, user support, and global endpoint expansion.
- Maintain and troubleshoot the company’s in-office network infrastructure, including lifecycle management, new office openings, optimizations and end user support.
- Maintain and administer internal DNS records and domain name assets, including procurement, configuration, and lifecycle management.
- Design and implement secure, scalable alternatives to traditional VPN access, in partnership with Engineering and Cloud Infrastructure teams.
- Provide opinionated leadership on how to manage the boundaries between IT and Engineering.
- Establish ownership of the company’s Google Cloud environment, ensuring it is organized, compliant, and operationally sound; developing efficient provisioning and access practices for all stakeholders.
- Drive the development and adoption of cloud tagging standards in collaboration with Engineering and other stakeholders to improve visibility, cost management, and resource lifecycle tracking.
- Develop automation to identify and shut down unused cloud infrastructure, reducing waste and improving security posture.
- Collaborate with Security, IT, and Engineering teams to support new infrastructure initiatives, improve tooling, and strengthen Zero Trust access strategies.
- Lead by example, mentoring other IT engineers and specialists on the team to help us build an organization of “t-shaped people.”
Qualifications:
- 5+ years of of hands-on experience in IT/infrastructure engineering roles, with a strong focus on public cloud (GCP or AWS)
- Expert Terraform, plus a configuration management stack (Salt, Ansible, etc.)
- Proven experience working in cloud environments, with the ability to design and maintain infrastructure that integrates cleanly with existing systems
- Have built or run production VPNs (OpenVPN, Pritunl, Wireguard, etc.)
- Demonstrated experience managing the balance between self-direction in a high-autonomy role and collaborating across teams, communicating clearly with technical and non-technical stakeholders
Additional:
- Familiarity with Zero Trust concepts and some experience with Zero Trust implementations
- Strong mentorship skills
- Experience implementing compliance frameworks such as SOC 2, ISO 27001, or CIS benchmarks
- Comfortable with basic systems management automation via common scripting languages
- Prior experience with automated cloud resource cleanup tools or cost governance tooling
- Experience supporting distributed, international teams in a hybrid or remote work environment