Job Description
Title: Senior Innovation and Training Specialist – Remote US
Location: Remote / Field California US
Job Type: Full-Time
Category: Engineering
Description:
Job Title: Senior Innovation and Training Specialist
Reports To: Senior Manager of service Innovations and Training
Group/Division: Instrument Enterprise services
Position Location: Remote Global
FLSA Status: Exempt
Position Summary:
The Senior Service Innovation and Training Specialist will partner with IES and BUs to drive training for hardware and applications. The ideal candidate will possess technical expertise within CMD products in driving the overall training and E-learning content for FSEs and customers delivering the One Thermo Solution.
Key Responsibilities:
- Delivery of product training for IES teams globally.
- Technical training content creation to support field Service and customers.
- Collaborate with Product Support Engineering for new product introduction training.
- Integrates the knowledge gained from field issues into the factory and field service knowledge repositories to build content and apply it to the knowledge base articles.
- Support the total Thermo system Solution with hardware and applications support in delivering product integration for our customers.
- Working with multiple Business units in driving work streams for faster, easier services
- Participate in update and resolution meetings with the Product Support, engineering, and Marketing teams.
- Partner for new product introductions with design for service architects for ease of product serviceability.
Education and Experience Requirements
- Experience in Thermo Fisher CMD products.
- Bachelor of Science degree: Chemistry or Science-related.
- Minimum of 10 years of technical experience preferably in-service operations
- Lead projects accurately, effectively, and independently.
- Excellent verbal and communication skills.
- Self-starter with a high level of motivation and strong interpersonal skills
- Demonstrate instructional abilities (training).
- Demonstrate Thermo Fisher Scientific values Integrity, Intensity, Innovation, and Involvement.
