Job Description
Title: Sr. Implementation Manager
Location: Remote
Wheel is the health tech company powering the next generation of healthcare. The entire healthcare industry is racing to serve patients online, but outdated business models, technologies, and mindsets are continuing to get in the way. We pioneered a new way for companies to build and scale virtual care.
Instead of starting from scratch, companies can leverage Wheel’s virtual care platform and nationwide clinician network to develop a virtual care service bypassing the 15 months and $15 million it can take to build from the ground up. Today, Wheel powers the most innovative companies in healthcare today, including digital health companies, clinical lab networks, retailers, traditional healthcare providers, and tech companies.
We’re a team of experts and innovators working together to solve some of healthcare’s most challenging problems in order to put great care within everyone’s reach. We’ve raised $216 million in funding and backed by top investors including Lightspeed Venture Partners, Tiger Global, Coatue, CRV, Tusk Ventures, Salesforce Ventures, and Silverton Partners.
In the last year we’re proud to have been named:
- Forbes Next Billion Dollar Startups
- Built In’s Best Remote-First Places to Work
- CB Insights Digital Health 150
- Business Insider 30 Leaders under 40 Changing Healthcare
We’re looking for people to join our team who share a passion for making a positive difference in healthcare and feel connected to our core values.
Position Summary
We are seeking an eager, outcome-oriented Senior Implementation Manager to join our Implementation team. Implementation Managers know the ins-and-outs of Wheels offering. Implementation Managers are responsible for supporting the success of their clients. This person will take the baton from Sales after contract and project manage our Clients through the launch process from planning, designing, validating, and deployment. Your expertise in healthcare and project processes will allow you to take on a consultative role with your clients, guiding them to the best decisions for the long term success of their program. Clients will consistently rely on you for input on how Wheel’s offering can best serve their program goals, and your expertise will guide Wheel’s engagement approach on future projects.You will rally the troops by aligning internal and external stakeholders around key deliverables needed to ensure an on-time Client launch. You will play a vital role in influencing and creating the infrastructure aimed at scaling and automating the implementation workflow with a client-centric approach.
We really love our Clients. If you have a passion for project management, thrive in ambiguous situations, and want to solve extremely complex problems with some of the most low ego, authentic teammates around – this could be the opportunity for you!
Job Responsibilities
- Own the implementation and onboarding of our Clients into the Wheel ecosystem
- Create project plans, trackers, and roadmaps giving clear insight into launch schedules and timelines
- Produce necessary inputs to aid in client decision making; take on a consultative role between Wheel’s internal teams and our clients, being the voice for both Wheel and our clients
- Lead weekly Client status calls and hold stakeholders accountable for deliverables. Develop project level and executive level relationships to aid in the client’s understanding if, and commitment to, launch timelines.
- Be an internal Client champion and collaborate with cross-functional stakeholders from Operations, Engineering, Product, and Sales in order to triage issues and deliver on Client expectations
- Proactively identify future roadblocks, healthcare-specific requirements, and client needs for post-launch success
- Best practices- You are always looking for ways to make things better, faster and more streamlined both for customers and internally
- Work creatively in navigating and overcoming obstacles, partnering with stakeholders and relevant internal team members to reduce barriers to success and mitigate risks
- Create executive level status reports calling out blockers and risks, providing strategic solutions to keep Client launches on schedule
- Create frameworks to identify and drive technical and process improvement opportunities
- Become a strong influencer with credibility with peers and stakeholders, capable of building productive, trusting relationships with partners, autonomously
- Develop an in-depth understanding of Wheel’s product and services
- Manage timeline for implementation to expedite go-live as quickly as possible.
Qualifications
- 5+ years experience in Project Management, Implementation, or Strategic consulting organization in a fast-paced startup
- 3+ years of experience in the Healthcare/Healthcare-tech space
- 3+ years experience running cross functional implementations/partnership integrations.
- Exceptional verbal and written communication skills, with sufficient level of technical capability to effectively communicate with engineers, scope technical programs, and identify technical risks
- Experience working directly with executive-level stakeholders
- Highly analytical, outstanding data skills, and experienced in using data to tell a story and make a recommendation
- Autonomous with demonstrated capability for problem solving, decision making, sound judgment, and assertiveness
- Strong communication skills- distill the details
- Ability to see a process through a wide-angle holistic lens to understand how the flow of information travels throughout the organization
- High EQ and a natural at building and nurturing relationships
- Proficiency with Jira, Salesforce, and Confluence, a plus
- PMP Certification a plus