Job Description
Title: Senior Implementation Engineer
Location: Remote, USA
Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers’ potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years.
We are seeking a highly skilled and experienced Senior Implementation Engineer specialized in Electronic Data Interchange (EDI) to join our dynamic team. The ideal candidate will have a deep understanding of EDI technologies, protocols, and standards, coupled with exceptional problem-solving abilities. As a Senior Implementation Engineer, you will be responsible for overseeing the implementation of EDI solutions, ensuring seamless integration between systems, and providing technical expertise to our clients. Your role will be pivotal in delivering high-quality EDI solutions to our clients, driving efficiency and accuracy in data exchange processes.
What you will be doing
EDI Solution Implementation:
- Lead end-to-end implementation of EDI solutions for clients, ensuring compliance with industry standards and regulations.
- Collaborate with cross-functional teams to gather requirements, design EDI workflows, and implement integration solutions.
Technical Expertise:
- Possess in-depth knowledge of various EDI standards (such as ANSI X12, EDIFACT) and protocols (AS2, SFTP, FTPS).
- Stay up-to-date with emerging EDI technologies and trends, and apply this knowledge to optimize existing systems and processes.
Client Collaboration:
- Serve as the primary technical point of contact for clients during the implementation phase.
- Provide expert guidance to clients on EDI best practices, customization options, and integration strategies.
Problem Resolution:
- Investigate, diagnose, and resolve complex EDI-related issues, ensuring minimal disruption to business operations.
- Collaborate with support teams to address escalated technical problems and implement preventive measures.
Documentation and Training:
- Develop comprehensive documentation, including specifications, process flows, and user guides, to support implementations.
- Conduct training sessions for clients and internal teams to enhance understanding of EDI processes and troubleshooting techniques.
Quality Assurance:
- Perform rigorous testing of EDI implementations to validate data integrity, system compatibility, and adherence to standards.
- Implement quality assurance protocols to ensure error-free data transmission and reception
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 3 years experience in EDI implementation and integration.
- Proficiency in programming languages such as Java, Python, or C# is a PLUS.
- Strong understanding of database systems (SQL, Oracle) and data transformation techniques.
- Excellent problem-solving skills and attention to detail.
- Exceptional communication and interpersonal abilities.
- Relevant certifications in EDI technologies (such as Certified EDI Professional) will be a plus.