Job Description

Title: Senior Engineering Manager

Location: US-Remote

What We’re Looking For:

edX’s Site Reliability Engineering (SRE) team is foundational to the success of our business’ growth and scale. We have come this far, educating 35M registered learners on, enabling them to advance their careers and their lives. As a testament to our team, our site scaled resiliently to support upsurges during Covid peaks:

Millions flocked to engage on our edX site, seeking quality courses for wisdom n’ insight.

No fret, no pains, tigers sprang to the rescue: hardware, MTTR, services scaled per review.

Our foundation supported growth 5x, so learners kept learning in those crucial times.

The challenge now is to take our success to the next level. With continued growth, we benefit to adopt SRE principles throughout the engineering organization: enabling delighted autonomous teams who innovate with a desirable flow at an acceptable quality. As the senior manager of the SRE team, you will influence the organizational culture making reliability a core principle for all business and engineering operations.

You will manage a highly talented group of senior engineers based in the US, with additional support from engineers offshore. The team forms a center of operational expertise for the organization, currently leading us in a transformational journey to containerized kubernetes clusters and modern configuration and deployment pipelines. In addition to providing these platform-level services, the team functions as an enabler for product delivery teams – with training, automation, and operational support.

Responsibilities Include, But Are Not Limited To:

  • Be a part of creating a diverse, inclusive, and equitable organization, with a blameless culture.
  • Empower your team to lead strategic initiatives, with clear outcomes for accountability, leveraging their diverse strengths.
  • Develop strong connections with the broader organization, enabling metrics-driven processes to meet service quality targets.
  • Use data and work with stakeholders to make informed decisions about priorities.
  • Partner with the open-source community to leverage their contributions and global perspectives.
  • Own the hosting infrastructure, managing its budget, vendor relationships, and security compliance.

Things That Should Be In Your Background:

  • 5+ years of software, SRE, or related experience in a customer-focused environment.
  • 3+ years successfully leading a team of 5-8 engineers or more.
  • Experience communicating with a variety of audiences, from engineers to upper management.
  • Commitment to modern SRE practices like infrastructure as code, error budgets, automation, etc.
  • Cloud infrastructure experience and familiarity with containerization and orchestration systems.
  • A desire to seize the growth opportunities edX can offer.

Other Attributes That Will Help You In This Role:

  • Coaching other leaders.
  • Managing external contracts and vendors.
  • Applying practices of customer-centricity to your team’s work.
  • Evolving an ambiguous set of business requirements into a clear roadmap.

About 2U Inc. (NASDAQ: TWOU)

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.

Benefits & Culture

Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.

2U offers a comprehensive benefits package:

  • Medical, dental, and vision coverage
  • Life insurance, disability and 401(k)
  • Unlimited snacks and drinks
  • Generous paid leave policies including unlimited PTO
  • Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

In Colorado, the anticipated base salary for this role is $100,800.00 with potential bonus and equity eligibility. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate’s assigned office) and prior work experience of the candidate.