About the Role
Title: Senior Engineer, Quality Assurance
Location: Worldwide – Remote
Job Description:
About Invisible
Invisible is the operations innovation company transforming how companies are built and run.
We’re a tech-enabled services company providing AI-enabled solutions to our clients. Invisible partners with leading model providers like OpenAI and Cohere to help train the most advanced language models. These partnerships with AI firms provide early access to best-practice AI research and LLMs, enabling efficient automation and optimization of complex processes. We also partner with Fortune 500 companies to automate tasks such as menu management for DoorDash and claims processing for American Family Insurance, significantly improving quality while reducing cost and time to completion.
Customers choose us for our curated pool of on-demand global experts; our flexible orchestration platform that seamlessly blends advanced technology with elite talent; and our outcomes-based pricing. Invisible has 10x’d our revenue in the last two years, is highly profitable, and was recently ranked #3 in Artificial Intelligence on Inc. 5000’s annual list of fastest-growing private companies in America.
Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annualized Revenue Run Rate of $100 million and continue to grow at speed. We operate as a profitable business and own a majority of the company, going against the grain in the venture-backed AI space. We look for like-minded individuals to join us as we aim to grow into the largest services firm in the world that bridges the gap between AI and enterprise success.
About The Role
As Senior Engineer, Quality Assurance at Invisible, you will play a crucial role in ensuring the quality and performance of our core product and infrastructure, enabling our platform to function seamlessly for clients worldwide. Reporting to the Engineering Manager – Quality, you will collaborate closely with engineering and product teams, working cross-functionally to drive quality standards across our systems. In this position, you will not only maintain our high standards but will also have the opportunity to shape our QA processes, mentor junior QA team members, and champion best practices throughout the organization. This role offers exciting potential for impact and career growth as Invisible continues to expand.
What You’ll Do
- Own the end-to-end quality assurance processes, ensuring each release meets our standards for quality and stability.
- Design, develop, and maintain comprehensive test plans, test cases, and testing frameworks for both manual and automated testing.
- Execute complex manual testing scenarios and develop automation scripts where feasible to improve efficiency and consistency.
- Proactively identify, log, and track bugs and issues using Jira and observability tools, ensuring prompt and effective resolution.
- Collaborate closely with engineering and product teams, offering input on product requirements and feature designs to enhance testability and reliability.
- Mentor and guide other QA engineers and analysts, helping them improve their technical skills and understanding of quality assurance best practices.
- Evaluate and implement new tools, frameworks, and testing methodologies to keep our QA practices up-to-date and aligned with industry standards.
- Participate actively in daily stand-ups and sprint planning, representing the QA perspective to ensure comprehensive coverage and address risks early in the process.
- Work across the technology organization to enforce best practices, manage releases, and increase product quality.
What We Need
- 5+ years of experience in software and quality assurance, with a demonstrated track record in manual and automated testing within complex, high-traffic systems.
- Proficiency in project management tools like Jira and familiarity with Agile methodologies.
- Strong understanding and experience with Behavior Driven Development (BDD) and Test Driven Development (TDD) methodologies.
- Excellent oral and written communication skills, with the ability to clearly convey technical information to both technical and non-technical stakeholders.
- Expertise in both manual and automated test frameworks, and experience with automation tools like Selenium, Cypress, or similar.
- A quality-driven mindset with a passion for improving processes, preventing defects, and enhancing overall system reliability.
- Deep understanding of cloud deployments, release management, environment management, and proven experience optimizing production deployments.
- Experience developing and testing with these technologies is a plus:
- Frontend using React
- Backend using Python Web Frameworks (Flask, Django, FastAPI, etc.)
- Data Management Systems (PostgreSQL, Elasticsearch, Cassandra, Kafka, etc.)
- Cloud Deployment using Kubernetes (with observability)