Job Description

Senior Director, Segment Analyst Relations

Location: Remote – US

See yourself at Twilio

Join the team as our next Senior Director of Segment Analyst Relation to build on the foundation that we have established with a broad range of analysts and other influencers.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is looking for a talented and experienced Sr. Director of Segment Analyst Relations to help us build, manage and grow our presence in the customer data platform category as well as expand into new categories in the customer engagement platform. This role is responsible for the strategy and leadership of the analyst relations program across both Twilio Segment and Twilio Engage product lines. Your vision and guidance will set the direction for both how we maintain our leadership position with the firms and reports we engage with today and where we need to invest tomorrow to support our long-term vision. This is a highly visible role with senior leaders across all functions of the company, so this individual will have a strong track record of working closely with executives, influencing opinions internally and externally, and having strong communications skills.


In this role, you’ll:

  • Set the vision for analyst relations for Twilio Segment and achieve it by focused execution working cross functionally within marketing and product management
  • Build and nurture relationships with Gartner, Forrester, IDC, and other analysts through strategic advisory sessions, regular inquiries, Twilio’s Analyst Summit, and face-to-face meetings at industry events or conferences
  • Build trust and work collaboratively with senior executives from both product marketing and product management
  • Identify opportunities for engagement and amplification of Twilio Segment’s story outside of the core group of analysts
  • Work with analysts by writing/submitting content for analyst reports with assistance from product management, product marketing, and senior leadership
  • Develop metrics for measuring communication effectiveness and use the data to drive decision making.
  • Provide feedback on content and prepare spokespeople for analyst engagements.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 8+ years of analyst relations experience, ideally with previous experience in CDP or other data products
  • Exceptional business acumen and ability to identify, research, and articulate recommendations for key strategic issues
  • Proven track record of developing positive relationships with a very broad set of analysts across Gartner, Forrester, IDC, and others
  • Excellent analytical and quantitative skills to generate insights from data and translate it into actionable changes
  • Able to perform under pressure, prioritize and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation
  • Relationship builder; dynamic, proactive, respected; good listener; values input and stimulates candid dialogue; positive demeanor and a sense of humor
  • Excellent written and verbal communication skills with experience communicating with executive audiences
  • Ability to partner well with cross-functional stakeholders
  • Excellent people leadership and management skills showcasing the ability to attract, motivate and performance-manage a world-class team
  • Relationship builder; dynamic, proactive, respected; good listener; values input and stimulates candid dialogue; positive attitude and a sense of humor
  • Action oriented, positive self-starter who can build a highly motivational environment around themselves
  • Bachelor’s degree, preferably in English, communications, marketing, journalism, business or comparable discipline or equivalent work experience


  • Deep knowledge of and passion for enterprise analysts, influencers, pundits and key consultants
  • Demonstrated experience building communication capabilities as well as the ability to improve processes and organizational structure
  • Successful, strategic communications expert who has created and executed global communication strategies, managed budgets and led hands-on execution
  • Strong, persuasive communication skills enabling the ability to influence at all levels
  • Clear, strong, precise writing skills


  • This role will be remote, and based in the United States.
  • Approximately 5% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.