Job Description

Title: Sr. Director, Salesforce Solution Technical Owner (work from home)

Location: United States

Full Time

About the job:

The Senior Director, Salesforce Solution Technical Owner is responsible for strategic and tactical planning, delivery and operation of IT systems that enable and support the business objectives of the American Red Cross within a line of business. This person will be responsible for all the Salesforce systems that support the line of business. This is a strategic and highly impactful role, helping the organization use technology to increase response to the mission.

The role will be responsible for building strong partnerships with business leaders, developing a deep understanding of the business and technology needs, and working closely with business leaders to develop technology plans and roadmaps, and to deliver and operate solutions that meet business objectives. This role will lead a combination of managed services vendors, internal IT teams and consulting vendors to deliver programs in this area.

This role will collaborate with IT leaders and organizations to deliver integrated solutions that are cost-effective to operate and maintain, and that adhere to IT standards, policies, and processes.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and be located anywhere in the United States. Typical work hours follow an East Coast schedule but may require extended hours/on call support as needed to support any major outages.

What you will be doing:
• Initiate, build and maintain excellent working relationships with business leaders, including key senior management
• Partner with business leaders and senior management to understand strategic business plans and roadmaps and develop supporting information technology plans and roadmaps.
• Develop IT execution and delivery strategies, including in-house vs. outsourcing approaches
• Develop and oversee development of program and project plans, milestones, deliverables, timelines, resources and budgets
• Provide oversight, guidance, and contributions to help ensure project success
• Ability to be hands on when needed and be able to function across the spectrum – from strategic and tactical
• Weigh in as necessary on requirements, architecture, security, engineering, infrastructure and other aspects of solution delivery or system maintenance to represent the business objectives and priorities. Ensure non-functional and technical requirements are included in all project plans.
• Provide Salesforce subject matter thought leadership and expertise to steer the technical direction of workstreams based on sound technical basis
• Act as a technology guardian to promote sustainable solutions and discourage poor choices
• Comprehension of architectural decisions and ability to convey those decisions to stakeholders to explain how business strategy alignment is satisfied
• Monitoring key Salesforce technology trends and recommend the right additions that will make us more efficient and lower our total cost of ownership
• Manage vendor performance and relationships to effectively and efficiently meet business objectives.
• Responsible for IT human capital management to include staffing, employee training and career development, establishing performance standards and conducting reviews, and succession planning.
• Ensure 24/7/365 staffing for mission critical systems
• Accountable for system redundancy and technical continuity of operations

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

What we need from you:
• 10 plus years experience to include 5-7 management/supervisory experience and proven experience managing large Salesforce projects and systems (case management experience preferable)
• 4 year degree in Business Management, Information Technology, Software Engineering, Computer Science, or related discipline. Advanced degree desirable.
• Extensive experience with the Salesforce platform across its various offerings (firm understanding of the underlying technology framework and tools; prior development experience is a benefit to success in this role )

• Prior design and development experience strongly desired to aid in sound technical decision making from a directional perspective and be able to socialize and convince key business stakeholders
• Experience with Salesforce Service Cloud implementations and support is required
• Experience with Skedulo is strongly preferred
• Experience in early part of the career serving as the primary lead for multiple critical corporate applications on Salesforce platform
• Strong Program/Project management experience, and experience with Agile, Scrum, DevOps practices required
• Experience of working with cloud platforms AWS/Azure/Google Cloud or equivalent
• Experience using Service Management tools, such as EasyVista
• Knowledge of ITIL framework required
• High level of knowledge/expertise in case management process design and implementations desirable
• Strong understanding of data management technologies (MDM, Business Intelligence, Data Warehousing, Data Science)
• Strong understanding of Integration technologies including ESB, iPaaS, API Management and Service Governance experience
• Strong desire to keep up with emerging technologies to act as a thought leader to help guide technology innovation
• Strong knowledge of systems security, data protection, and data privacy as it pertains to delivering enterprise grade Salesforce solutions
• Experience working with clients with significant and complex IT needs
• Experience working in large, complex IT project environments
• Highly intelligent, conceptual, excellent judgment, and capable of analyzing business and management problems. Must possess the ability to arrive at sound and effective business solutions.
• Excellent communication skills; able to present a solid business case, form business partnerships, and frame issues for a wide variety of stakeholders including executive management.
• Assertive and proactive, decisive, and tenacious with political wisdom and discerning judgment. Must have a sense of humor.
• Able to work both autonomously and with appropriate collaboration among other team members and senior management across a matrixed organization.