About the Role
Title: Senior Desktop Analyst
Location: TN-Nashville
Job Description:
Overview
About the Company:
Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.
Primary Focus
The Desktop Analyst Provide day-to-day operational service and support for defined desktop services, solving complex hardware and software issues with a focus on clients Microsoft environment. Respond to and resolve user issues and support upgrades and patches to maintain a security environment. All duties and responsibilities performed in accordance with the Core Values of Cayuse.
Responsibilities
Job Responsibilities
- Respond to and resolve issues focusing on the Microsoft environment and AWS
- Support Service Desk and other members of the Desktop support team
- Document SOPs and Knowledge Base articles
- Monitor MS alerts and assist with M365 upgrades and security patches
- Creation and deployment of application packages (SCCM, Intune).
- Other duties as assigned.
Qualifications
Minimum Job Skills and Qualifications
Minimum Qualifications:
- High school diploma or equivalent and/or 8 years of equivalent work experience
- Bachelor’s degree or technical training in Computer Science, Information Systems Management preferred.
- 3-5 years’ experience working as a Senior Desktop Support analyst in an enterprise environment support > 1,000 users
- Certifications in Microsoft and AWS is a plus.
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills:
- Excellent communication and customer facing skills
- Strong administration skills in Intune, Autopilot, SCCM (MECM)
- Application packaging and deployment (SCCM, Intune)
- Patching with Windows Update for Business,
- PowerShell scripting
- AWS Workspaces and AppStream
- Terraform and Harness experience would be a plus.
- Proven expertise in providing superior and dynamic service in Operating System image building and maintenance
- Superior technical knowledge, with experience in multiple aspects of client-computing services
- Experience working collaboratively with suppliers and third-party vendors
- Ability to quickly analyze a situation and react appropriately and effectively
- Effective prioritization skills
- Drive and enthusiasm
- Self-starter
- Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.