Job Description

Title: Sr Capability Manager – Remote

Location: Eden Prairie MN US

Job Category: Sales & Marketing

Job Type: Full-time

Travel Percentage: -1

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Capability Manager needs to be able to navigate the enterprise (UHG, Optum, UHC), build relationships, and gain a firm understanding of shared business needs to be successful. They work closely with their development team and partners to ensure business needs are being delivered according to expectations. The Sr. Capability Manager, along with his/her leadership team (often, but not exclusively, a Director of Capability Management) is responsible and empowered with the authority to make decisions that impact the product and does so in alignment with enterprise business strategies & governance.

This Senior Capability Manager will collaborate with leadership and subject matter experts and work independently with limited direction. Excellent collaboration skills and managing ambiguity is a necessity, as working across multiple business stakeholders across the enterprise is paramount to success.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Independently and in partnership with various subject matter experts, Directors / Sr. Directors of Capability Management, and/or Business partners, is able to align strategic capability roadmap(s) across multiple lines of business
  • Creation of business use cases, capabilities, and features
  • Leverage clinical knowledge to provide strategy recommendations to clinical & non-clinical leadership teams
  • Translate clinical business needs into capabilities & requirements for governance approval & development by technology teams
  • Often works with multiple partners throughout the capability lifecycle
  • Partners with development team and business stakeholders, responsible for refining & defining the capabilities & features of a product prior to development & release
  • Builds relationships with customers to deeply understand their needs
  • Partners with key subject matter experts (SMEs) to identify value add enhancements to existing capabilities
  • Manage issues, risks, project work and deliverables and engages appropriate resources, providing appropriate recommendations and action steps
  • Partners with Business & Capability leads (Director, VP levels) to prioritize across customer experience, business requirements, technical capabilities, costs, and operational factors
  • Ensures delivery of business value aligning features created with benefits. Able to understand the link between features / user stories & business goals (e.g. OKRs, KPIs)
  • Participates in technology evaluation and selection across the capability/product landscape, acting as the owner of business requirements while ensuring the right technical tools are brought forward that align with UHG’s enterprise technology strategy
  • Provides a clear description and outline of product capabilities & features, establishing acceptance criteria for easy comprehension by the development team
  • Partners closely with the development team on agile product development and communicate status of capability development to business stakeholders
  • Leads Demos on behalf of senior capability leaders as well as business customers who are leveraging the product
  • Participates in agile ceremonies appropriately
  • Maintains customer feedback loop with stakeholders and SMEs concerning product release, spanning internal and external customer perspectives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Licensed Clinician with 3+ years of clinical experience in a healthcare setting
  • 8+ years working on Agile software development project(s) and/or equivalent experience tracking, planning, or working on software development projects
  • Experience front facing with the customer, while representing multiple technical capabilities that could apply to business needs
  • Experience communicating ideas clearly and concisely to leadership (VP level) and technical teams
  • Experience executing strategic and tactical direction
  • Intermediate Level Microsoft Office (Word, Excel, Outlook, Visio, OneNote, SharePoint and PowerPoint)
  • Demonstrated ability to work with individuals with high technical acumen (e.g. development teams, architects)

Preferred Qualifications:

  • Agile Product Manager and/or Scrum Mater Certification
  • Six Sigma or related process improvement experience
  • Experience with CA Agile (formerly known as Rally), Aha, or an equivalent agile deployment technology
  • Experience with data quality, stewardship, and governance
  • Experience with distributed event streaming platforms
  • Experience building process flows
  • Customer journey mapping experience
  • Experience with managed business rules, predictive data models, and / or machine learning capabilities