Employer: Vitalant

As an essential operation to the nation’s healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community. With this in mind, Vitalant requires employees to be fully vaccinated as a condition of employment. Individuals applying for this position should be prepared to comply with the COVID-19 vaccination mandates of Vitalant and accordingly, will need to be vaccinated as of first date of employment unless an approved exemption exists prior to start.

This position can be located remotely anywhere in the United States

Under minimal supervision, this position is responsible for both functional business support and application technical support of multiple assigned applications. Serves as an internal consultant to resolve functional and/or technical problems; supports the design, construction, testing and implementation phases of a system and/or upgrade project; recommends improvements to vendor strategy, application usage or process.

Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Assures high-quality customer service to all customers.
Maintains good attendance and punctuality per the absence policy.
May assist with coordination of workflow, training, and mentoring of support staff, as required
Evaluates and recommends business process improvements within the scope of supported business applications.
Complies with and manages change control processes through project completion. Ensures that design standards and conventions are adhered to and continually improved.
Develops, reviews, and elicits requirements, specifications, business processes and recommendations related to proposed solution and develops functional design specifications.
Plans and manages testing activities to ensure quality results including development of testing methodology, development of testing plans and scripts, execution and review of testing.
Plans, develops, implements, and maintains assigned applications including setup and parameter changes to meet evolving business and user needs.
Remains abreast of changes and developments in the industry. Establishes and maintains a network of professional relationships both inside and outside the corporation. Represents BSI through participation in national, regional and/or local professional organizations.
Plans, develops, implements and maintains security roles and responsibilities to meet evolving business and user needs in accordance with regulatory requirements and best practices.
Delivers presentations, communicates relevant project information to management and peers in other practices, and serves as key participant in team and customer meetings.
Interfaces with staff to ensure project completion (e.g., shares knowledge and best practices, ensures effective communication).
Serves as a support resource and subject matter expert for assigned applications.
Develops and manages vendor relationships to identify needs and evaluate alternative business solutions.
Performs all other duties, at the discretion of management, as assigned.


Bachelor’s degree or equivalent combination of education and experience required.
Knowledge of automated applications systems, system development life cycle, and project management principles required.
Knowledge of applicable business application(s) required.


Five years of specific business applications experience required.

To include:
Five years progressively responsible experience in Business Systems Consulting, Information Technology, Project Lead, or equivalent.
Experience with system implementations, upgrades, ERP implementations, application configuration, systems analysis, requirements definition, unit/functional/system integration testing, and production support.

Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
Must be able to maintain confidentiality.
Effective oral and written communication skills.
Able to organize, prioritize, and execute a variable workload and multiple priorities.
Must have good customer service and interpersonal skills.
Ability to work in a team environment and participate as an active team member.
Must have analytical, statistical, personal organization, and problem-solving skills.
Able to work flexible shifts, as needed.
Must have proficient computer skills.

Salary Range: $86,174 – $117,042